Dee Hayward Email and Phone Number
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Innovative and results-oriented professional leading teams in customer analytics and organizational improvement. Demonstrated ability to build strong relationships with strategic partners and consensus across multiple organizational levels, while implementing creative and effective solutions that improve customer, client, and employee satisfaction. Accomplished in assessing customer pain points and summarizing insights into a compelling story to influence positive organizational change. Proactive, multifaceted leader delivering excellence in performance and change management. Proven leadership skills through leading by example and motivating positive employee behaviors and outcomes.
Cardinal Health
View- Website:
- cardinalhealth.com
- Employees:
- 27278
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Sr. Consultant, Business Intelligence Customer Support ServicesCardinal Health Nov 2018 - PresentLeverage cross-functional operational performance results to proactively identify unstated business questions, investigate and analyze problems providing actionable analysis and insights. Collaborate with leaders providing persuasive and compelling insights to influence organizational change and an improved customer experience.
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Director, Customer Service Analytics And Workforce ManagementCardinal Health Feb 2016 - Oct 2018Provide strategic leadership for the Customer Intelligence & Analytics and Workforce Management teams.
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Manager, Customer Intelligence & AnalyticsCardinal Health Dec 2013 - Feb 2016Lead a strong analytics team in understanding, measuring and improving the customer experience by leveraging speech analytics, transactional results, and end-to-end process performance. Align operational performance metrics with customer feedback to ensure the organization is focusing on the most critical touch points and behaviors in order to improve the customer experience.
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Sr. Project Manager, Customer EngagementCardinal Health Mar 2012 - Dec 2013Provided strategic business intelligence and analytics for Customer Care Shared Services. Developed key performance indicators to reflect the customer’s view of engagement and performance. Identified and aligned key performance indicators as a bridge between corporate performance goals and operational metrics to improve organizational effectiveness. Developed and operationalized strategic scorecards and provided data-driven and actionable insights about defined areas of strategic interest.
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Sr. Consultant, Client Satisfaction Program Manager / Strategic MetricsCardinal Health Dec 2006 - Mar 2012Provided program management and subject matter expertise for all client feedback vehicles including integration and alignment with operational metrics. Consulted with Executive Leaders and influenced organizational improvements based upon client, customer, and employee feedback. Empowered teams to understand the client voice, measure performance from the client perspective, and improve what mattered most to the clients and customers. Developed and implemented strategic metrics to manage Enterprise IT performance consistent with strategic priorities, client expectations, corporate initiatives and external benchmarks.
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Lean And Business Process Design / Quality AssuranceCardinal Health Jun 2004 - Dec 2006Executed business process design, gap analysis, stakeholder reviews, change management and training of new processes, practices, and methodologies. Partnered with project managers to deliver quality products that met the customer’s requirements on-time and on-budget.
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Software Engineering And VerificationAt&T/Ibm Dec 1989 - May 2004Test management for AT&T NEMOS (network management) product.Software Engineering and Field Support for AT&T MFOS (network management) product.
Dee Hayward Skills
Dee Hayward Education Details
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Graduate Courses In Analytics -
Business Management -
Computer Programming
Frequently Asked Questions about Dee Hayward
What company does Dee Hayward work for?
Dee Hayward works for Cardinal Health
What is Dee Hayward's role at the current company?
Dee Hayward's current role is Sr. Consultant at Cardinal Health.
What is Dee Hayward's email address?
Dee Hayward's email address is ha****@****lth.com
What is Dee Hayward's direct phone number?
Dee Hayward's direct phone number is +174036*****
What schools did Dee Hayward attend?
Dee Hayward attended Miami University, Franklin University, Central Ohio Technical College.
What are some of Dee Hayward's interests?
Dee Hayward has interest in Social Services, Children, Economic Empowerment, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Health.
What skills is Dee Hayward known for?
Dee Hayward has skills like Program Management, Process Improvement, Change Management, Cross Functional Team Leadership, Business Process, Strategy, Business Process Improvement, Crm, Business Intelligence, Operational Excellence, Six Sigma, Management.
Who are Dee Hayward's colleagues?
Dee Hayward's colleagues are Thelly Pryze, Hareesh Sahaj, Erick Garcia, Kay Hernandez, Scott Zimmerman, Michelle Di Pietro, Mark Aguilar.
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Dee Hayward
Hillsboro, Or
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