Dee Jacobs, Mba Email & Phone Number

Washington, Dc, Us

The Center for Minority Veterans (CMV) is the Department of Veterans Affairs model for inter-and intra-agency co-operation, to ensure all veterans receive equal service regardless of race, origin, religion, or gender. We are process improvement-oriented and both internal and external customer-centric. We assist VA in executing its mission in the most equitable, efficient and humane way possible. Dignity and an acceptable quality of life are the products we seek to deliver to ALL veterans no matter what their circumstance. We will grace our mission execution with gratitude to the men and women we now serve who in turn served our Nation so well. Our mission is to assist the Department of Veterans Affairs (VA) to “keep the promise” by acting as facilitator, change agent, strategic thinker, honest broker and cheerleader to the men and women of VA in executing its MISSION. As internal consultants to the organization, we will facilitate VA’s ability to deliver services to veterans worldwide by approaching our mission with a “Veteran Comes First” philosophy based on a deep respect for the men and women who dedicated themselves to the defense of our Nation. We acknowledge the diversity of our veterans and profoundly value the strength and unique character this diversity has contributed to our great Nation.Our staff is dedicated to all veterans regardless of race or ethnicity. As required by Congress in 1994, under Title 38 Public Law 103-446, CMV’s primary emphasis is on minority veterans. Specifically, these veterans include the following minority groups: Pacific Islander, Asian American, African American, Hispanic/Latino, and Native American, including American Indian, Alaska Native, and Native Hawaiian.

Washington, Dc, Us

Communicates with VA Central Office and Minority Veterans Program Coordinators (MVPCs) to gather essential data to identify the special concerns and needs of veterans who are in the following minority groups: African American, Asian American, Pacific Islander, Hispanic and Native American to include: Alaska Native, Native Hawaiian, and American Indian.Provides information, plans and coordinates the administrative work of the office, including resolution of clerical and administrative problems. The purpose for communication is to clarify and exchange information.Refers individuals to appropriate CMV staff members or other individuals in VACO based on knowledge of administrative functions.Contacts include senior level management officials both within VA and from other agencies; Veterans' Service organizations, Congressional staff and private companies.

Glen Allen, Va, Us

Provides diagnosing, troubleshooting and resolving client issues with hardware maintenance, software application support training, installations and upgrades. Provides support in MS office, SharePoint, pivot tables, Document Merge functions Word, and archiving/mailbox management in Outlook. Creates/manages/and resolves tickets with Remedy and document customer issues thoroughly. Acquires and maintains a highly competent level of knowledge on relevant products, current support policies, and methods of support delivery. ● Handle Tier 1 help desk escalations through tickets or phone● Followed up on outstanding requests and ensure timely resolution● Create accounts and configure hardware as part of on-boarding process● Support audio and video equipment in conference rooms● Manage and monitor internal assets to ensure accurate inventory records

Randolph Afb, Tx, Us

Tests and analyzes specimens of human origin and other substances by established scientific laboratory techniques to aid in diagnosing, treating, and preventing diseases or to support medical research; and supervises medical laboratory activities.Areas of Expertise:Laboratory Phase I/II Student:•Distinguished Graduate. Completed 1,400 training hours; graduated from Langley AFB lab program with 95% GPA.•Completed 130 hours of phlebotomy work supporting 1FW deployments reducing patient wait times by 25%.2005-2008 Blood Donor Center (Lackland AFB, TX)•Advised Joint Blood Program Officer; insight improved blood usage; shipped 2.5K units to 24 medical sites•Led 6 member apheresis collection team; collected 2K platelet units annually; saved AF $1.3M in purchases•Administered $2.5M cost center account of AF's largest Donor Center, directed supply purchases from 16 local vendors•Instituted apheresis deployment training program; trained 10 technicians; 1.6K units collected on site2007 Blood Transshipment Center (Ramstein AB, Germany)•Exceeded 90% wing blood product requirements; 27K products valued at $4M; vital to trauma and surgery mission•Managed 486 frozen blood products; cut processing time by 60%; 1-day turn around time•Briefed BTC mission to Air Force Surgeon General; insight improved blood usage; shipped 2.5K units to 24 medical sites•Set up 2 emergency air lifts; sent 500 blood units having zero shortages during attacks2008- 2009 Point of Care Testing (Lackland AFB, TX)•Oversaw Point of Care Testing Program; examined all testing/analyzers worth $150K; enabled testing in 43 clinics.•Supervised ward rounds; led 16 blood collection teams; managed workload of 4 wards; aided in 15K patient collections•Quality Manager; reviewed >2K proficiency survey results ensuring 15 base met strict testing mandates2009-2010 Lab Generalist (Joint Base Andrews, MD)2014-2015 Supervisor/Manager, Customer Service (Joint Base Andrews, MD)

Randolph Afb, Tx, Us

Executes completion of awards, decorations, and evaluations. Provides administrative support to executive staff/5 Squadrons/1.6K military and civilian personnel. Arranges slides/meetings/ceremonies/ presentations. Processes/tracks documents requiring wing commander review & signature. Oversees/ distributes HQ US Air Force/ Air Force District of Washington taskers; ensures timely correspondence/ compliance of projects. Supports executive office; monitors electronic and hard copy correspondence /orders supplies; maintains/inventories of communications equipment.•Tracked/fulfilled 297 group and wing taskers; created new tracking protocols; provided 98% on-time rate.•Governed 90-item communication equipment account worth $103K and a $28K supply budget; conducted inventory and recouped $6.5K lost items.•Handpicked as Executive Administration by Medical Group Exec Staff; prepared reports/slides for 412 daily staff meetings/ 236 group meetings.•Point of Contact for retirement ceremonies, picnics, and parties; built programs/staged events/selected key players; oversaw 5 sub committees and budget. Provided audio-visual supports, MCs, script, and entertainment for 1200 employees.•Compiled 72 data articles for base historian; captured medical center’s unique mission impacts.•Installed, configured, tested, and documented IP-based network devices. Setup, configured, and maintained customer equipment (laptop, smartphone, printers, etc.) in both wired and wireless environments. Provided support to customers in office and field environments in both wired and wireless environments.

Randolph Afb, Tx, Us

Manages base Command, Control, Communications and Computer Systems (C4S) architecture, systems configurations and integration. Reviews current, programmed and planned C4S initiatives for impact on existing architecture, systems configuration, integrity and integration efforts. Manages planning and identification of C4S requirements. Helps customers identify C4S shortfalls and develop C4S requirements. Receives, translates and processes C4S requirements. Develops, receives, reviews, and processes conventional and single integrated operation plans. Coordinates planning documents with staff agencies. Attends board and committee meetings involving plans and C4. •Ensured all project coordination actions were complete for the installation of control tower with no downtime.•Implemented Deployment Manager Software--significantly reduced the man hours required to maintain status of squadron mobility requirements and personnel records.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Social Sciences

Information Systems Management

Medical Laboratory Science

Education record