Asst. Manager Training And Quality
Current
Oct 2023 - Present
AeroLeads people directory · profile
Deeksha Ch Email & Phone Number
Asst. Manager, Training and Quality at Concentrix
at
Concentrix
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Asst. Manager, Training and Quality at Concentrix
Location
Karnataka, India
Company size
Who is Deeksha Ch? Overview
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Quick answer
Deeksha Ch is listed as Asst. Manager, Training and Quality at Concentrix at Concentrix, a with 63116 employees, based in Karnataka, India. AeroLeads shows a matched LinkedIn profile for Deeksha Ch.
Deeksha Ch previously worked as Asst. Manager Training and Quality at Concentrix and Lead, Training and Quality at Concentrix. Deeksha Ch holds Master Of Business Administration - Mba, Human Resource Management from Manipal University Jaipur.
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Email format at Concentrix
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Concentrix
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Profile bio
About Deeksha Ch
Deeksha Ch is a Asst. Manager, Training and Quality at Concentrix at Concentrix.
Current workplace
Deeksha Ch's current company
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Concentrix
5 roles
Deeksha Ch work experience
A career timeline built from the work history available for this profile.
Lead, Training And Quality
Current• Demonstrated strong problem-solving skills and attention to detail, • Leveraged data analytics and reporting tools to track performance metrics and monitor the impact of process improvements.• Monitored Calls/chats and transactions to consistently meet or exceed defined targets• Conducted trend analysis on problem areas, provided recommendations for improvement• Developed and delivered Training Needs Identification (TNI) programs.
Nov 2021 - Present
Operation, Senior Representative
• Handled a high volume of chat and call interactions related to billing.• Conducted in-depth problem-solving analysis to identify root causes of issues and developed innovative solutions to prevent recurrence and improve overall performance.• Delivered exceptional customer service.• Demonstrated a keen ability to identify opportunities for process improvements.• Consistently achieved or exceeded performance targets
Aug 2019 - Oct 2021
Officer - Customer Service
Nuon Connect Pvt Ltd
• Successfully managed a high-performing sales team, providing leadership, coaching, and motivation to drive exceptional results and exceed sales targets.• Utilized a variety of sales channels to identify and engage with prospects.• Sold a range of insurance product.• Expertly managed an existing portfolio of clients. • Designed and delivered customized insurance solutions,.• Consistently generated and serviced new accounts.• Successfully managed portfolio renewals.• Followed up diligently on payment collections.
Feb 2017 - Aug 2019
Tech Support Associate - Sd
• Provided Level 1 technical troubleshooting and support to customers via multiple channels.• Demonstrated strong communication and problem-solving skills.• Managed support tickets using an established process, including creating tickets for email and call inquiries, assigning tickets to the appropriate department, and closing tickets once resolved.• Ensured that all tickets were addressed within established service level agreements (SLAs).• Proactively identified opportunities for process improvement.• Maintained up-to-date knowledge of technical products and systems.
Feb 2016 - Jan 2017
Team & coworkers
Colleagues at Concentrix
Other employees you can reach at concentrix.com. View company contacts for 63116 employees →
WN
Wan Nur Hamizah Bt Wan Kamarudin
Colleague at ConcentrixWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
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KK
Karishma Kanojia
Colleague at ConcentrixKanpur Nagar, Uttar Pradesh, India
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NN
Nishtha Nishtha
Colleague at ConcentrixGurugram, Haryana, India
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JR
Juliana Ribeiro
Colleague at ConcentrixSão Paulo, Brazil
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MD
Manjeet Dehraj
Colleague at ConcentrixDelhi, India
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MA
Michael Angelo Manuel
Colleague at ConcentrixNational Capital Region, Philippines
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AR
Archna Rawat
Colleague at ConcentrixGurugram, Haryana, India
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AK
Akash Kumar
Colleague at ConcentrixKanpur Nagar, Uttar Pradesh, India
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JC
Jaymar Cabarles
Colleague at ConcentrixQuezon City, National Capital Region, Philippines
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NT
Nguyễn Trúc Ánh Giang
Colleague at ConcentrixHo Chi Minh City, Vietnam, Viet Nam
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Wan Nur Hamizah Bt Wan Kamarudin
Colleague at ConcentrixWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
View →
KK
Karishma Kanojia
Colleague at ConcentrixKanpur Nagar, Uttar Pradesh, India
View →
NN
Nishtha Nishtha
Colleague at ConcentrixGurugram, Haryana, India
View →
JR
Juliana Ribeiro
Colleague at ConcentrixSão Paulo, Brazil
View →
MD
Manjeet Dehraj
Colleague at ConcentrixDelhi, India
View →
MA
Michael Angelo Manuel
Colleague at ConcentrixNational Capital Region, Philippines
View →
AR
Archna Rawat
Colleague at ConcentrixGurugram, Haryana, India
View →
AK
Akash Kumar
Colleague at ConcentrixKanpur Nagar, Uttar Pradesh, India
View →
JC
Jaymar Cabarles
Colleague at ConcentrixQuezon City, National Capital Region, Philippines
View →
NT
Nguyễn Trúc Ánh Giang
Colleague at ConcentrixHo Chi Minh City, Vietnam, Viet Nam
View →
2 education records
Deeksha Ch education
Master Of Business Administration - Mba, Human Resource Management
Ba - Bachelor Of Arts, Human Resources Development
Sdm College
FAQ
Frequently asked questions about Deeksha Ch
Quick answers generated from the profile data available on this page.
What company does Deeksha Ch work for?
Deeksha Ch works for Concentrix.
What is Deeksha Ch's role at Concentrix?
Deeksha Ch is listed as Asst. Manager, Training and Quality at Concentrix at Concentrix.
Where is Deeksha Ch based?
Deeksha Ch is based in Karnataka, India while working with Concentrix.
What companies has Deeksha Ch worked for?
Deeksha Ch has worked for Concentrix, Nuon Connect Pvt Ltd, and Mphasis.
Who are Deeksha Ch's colleagues at Concentrix?
Deeksha Ch's colleagues at Concentrix include Wan Nur Hamizah Bt Wan Kamarudin, Karishma Kanojia, Nishtha Nishtha, Juliana Ribeiro, and Manjeet Dehraj.
How can I contact Deeksha Ch?
You can use AeroLeads to view verified contact signals for Deeksha Ch at Concentrix, including work email, phone, and LinkedIn data when available.
What schools did Deeksha Ch attend?
Deeksha Ch holds Master Of Business Administration - Mba, Human Resource Management from Manipal University Jaipur.
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