• Demonstrated strong problem-solving skills and attention to detail, • Leveraged data analytics and reporting tools to track performance metrics and monitor the impact of process improvements.• Monitored Calls/chats and transactions to consistently meet or exceed defined targets• Conducted trend analysis on problem areas, provided recommendations for improvement• Developed and delivered Training Needs Identification (TNI) programs.

• Handled a high volume of chat and call interactions related to billing.• Conducted in-depth problem-solving analysis to identify root causes of issues and developed innovative solutions to prevent recurrence and improve overall performance.• Delivered exceptional customer service.• Demonstrated a keen ability to identify opportunities for process improvements.• Consistently achieved or exceeded performance targets

• Successfully managed a high-performing sales team, providing leadership, coaching, and motivation to drive exceptional results and exceed sales targets.• Utilized a variety of sales channels to identify and engage with prospects.• Sold a range of insurance product.• Expertly managed an existing portfolio of clients. • Designed and delivered customized insurance solutions,.• Consistently generated and serviced new accounts.• Successfully managed portfolio renewals.• Followed up diligently on payment collections.

• Provided Level 1 technical troubleshooting and support to customers via multiple channels.• Demonstrated strong communication and problem-solving skills.• Managed support tickets using an established process, including creating tickets for email and call inquiries, assigning tickets to the appropriate department, and closing tickets once resolved.• Ensured that all tickets were addressed within established service level agreements (SLAs).• Proactively identified opportunities for process improvement.• Maintained up-to-date knowledge of technical products and systems.