Deeksha Datyal Email & Phone Number

Gurugram 122001, HR

• Successfully implemented data analysis techniques to enhance incident management processes, resulting in a significant reduction in resolution times and improved customer satisfaction.
• Generated and analyzed Daily Status Reports (DSR), Weekly Status Reports (WSR), and Monthly Status Reports (MSR) using SQL and Excel, providing insights into operational performance and identifying areas for improvement.
• Developed dynamic reporting dashboards using Excel and Power BI, reducing manual reporting time and enabling real-time monitoring of key performance indicators (KPIs).
• Conducted in-depth root cause analysis and identified trends in customer data, providing actionable insights that improved service delivery and strategic decision-making.
• Worked closely with cross-functional teams to gather and analyze data, ensuring timely resolution of issues and the seamless implementation of process improvements.
• Overseeing the incident management process and team members involved in resolving the incidents and improving the process.

Chandigarh, India

• Handled escalations and analyzed incident data to identify root causes and implement corrective actions, leading to a 98% resolution rate.
• Worked on major escalated cases, analyzing large datasets to pinpoint issues and providing data-driven solutions to prevent future occurrences.
• Identified and reported on trends in incident and resolution data, providing actionable insights to improve incident management processes and reduce recurrence rates.
• Addressed escalated customer issues by performing data analysis to understand customer pain points and deliver prompt, effective solutions, resulting in improved customer satisfaction.
• Conducted training sessions and developed documentation to share best practices in data analysis and incident management with the team, fostering a culture of continuous improvement.
• Analyzed incident management data to identify process gaps and recommended improvements, leading to enhanced operational efficiency and reduced resolution times.

Chandigarh, India

Solan, Himachal Pradesh, India

• Handled graduate and post graduate course classes and provided technical guidance to the student projects.
• Served on academic and administrative committees as assigned.
• Published Research Papers in during National Conference.
• Participated and Managed the marketing and community events of the college.
• Attended Workshops on Network Security, Statistical Data Analysis Using SPSS, Intellectual Property Rights-Creative India: Innovative India.