Deeksha Dhiman Email & Phone Number

Chandigarh, India

• Leading and managing a team of customer support representatives to ensure exceptional service delivery.
• Overseeing the day-to-day operations of the customer support team, including handling inquiries, complaints, and escalations.
• Monitoring team performance metrics and provide coaching, feedback, and support to drive continuous improvement.
• Act as a point of escalation for complex customer issues, providing guidance and ensuring timely resolution.
• Developing and implementing training programs to equip team members with the necessary skills and knowledge.
• Collaborating with other departments to share customer feedback and drive customer-centricinitiatives.

Chandigarh, India

• Managed with the team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to my attention.
• Created policies and procedures.
• Monitored the work of individual representatives and of the team.
• Conducted quality assurance surveys with customers and providing feedback to the staff.

Kurukshetra, Haryana, India

• Managed financial records, including ledgers, journals, and accounts payable/receivable, ensuring accuracy and compliance with organizational standards.
• Assisted in budgeting processes by collecting and organizing financial data, supporting budget analysis, and preparing budget reports for management review.
• Monitored and tracked organizational expenses, categorized expenditures, and prepared detailed expense reports for review by management.
• Provided general administrative support to the finance department, including filing documents,answering inquiries, and assisting with special projects as needed.
• Liaised with internal departments, vendors, and external stakeholders to address financial inquiries and resolve issues in a timely manner.

Bachelor Of Commerce - Bcom

Activities and Societies: In-depth study of theory along with the acquisition of professional and research skills in Marketing.

Diploma In Office Management

Schooling, Comerce