•Conducted employee interviews across all levels and departments of the organization in order to determine their level of satisfaction and areas of concerns.•Designed a Happiness Index Survey for all the employees of the organization.•Identified the bottlenecks and suggested modifications in the current Performance Appraisal System.•Guided the implementation of the recommended improvements to the existing Appraisal System.

Studied the laws, rules & regulations related to Income Tax Act and Goods and Services Tax.

1) Analyzed the employee attrition and retention rates.2) Evaluated the Guest Feedback forms along with suggesting insightful recommendations on them. 3) Recruited contractual employees for “Internet Saathi” project.

Scrutinize the credibility and sanction loans to customers under a new initiative titled “Smart Branch of Mahindra & Mahindra”.

Conducted a “Fundamental analysis” for the topnotch companies in IT sector.