Deeksha S. Email & Phone Number

Winnipeg, Canada Area

Pune Area, India

• Worked as a Shift Lead and ensuring timely updates and proper follow-ups on all the trouble tickets.• Configured a separate VRF for every customer and creating a tunnel between Vodafone router and CPE which is encrypted using IPSEC.• Tuned Local Preference and Metric values for backup circuits, in order for the datacenters to use the primary circuit and use the backup only if the primary goes down which helps to reduce the cost by less usage of the backup. • Configuration and… Show more • Worked as a Shift Lead and ensuring timely updates and proper follow-ups on all the trouble tickets.• Configured a separate VRF for every customer and creating a tunnel between Vodafone router and CPE which is encrypted using IPSEC.• Tuned Local Preference and Metric values for backup circuits, in order for the datacenters to use the primary circuit and use the backup only if the primary goes down which helps to reduce the cost by less usage of the backup. • Configuration and troubleshooting of IPsec VPN and MPLS WAN Connectivity.• Monitoring alert/performance of network devices and backbone links with the tool named as Netcool and Netcool Gold.• Troubleshooting routing and connectivity issues caused by managed devices (Cisco and Juniper routers).• Implementation of Access-list/ Prefix list and routing configuration on Juniper and Cisco. • Handling fault tickets within specified SLA and provide the best support as per the SLA• Experience of IBM Netcool, various ticketing systems i.e. BMC remedy, International remedy and brief knowledge of Service Now. • Experience of working in multiple routing domain environments i.e Internet and Backbone Infrastructure & MPLS IP-VPN networks on the 24/7-hour basis. • Troubleshooting daily on issues like connectivity, packet loss, high utilization.• Provide higher technical support to NOC and other operations teams with regards to IP/MPLS, BGP, ISIS, traffic engineering, QoS, IPSec infrastructure and escalate to vendors for major issues.• Backbone maintenance, configuration, HW and SW troubleshooting on P and PE devices.• Investigation on Alcatel devices SAP, port association & connectivity testing. Show less

Pune Area, India

• Attending to connectivity and throughput problems regarding the public and private networks of various customers whom Teleglobe has provided IP transit services. • TATA is the leading voice carrier, We manage a dedicated set of Cisco (C7600 series) and Juniper MX480 routers for voice traffic which is then carried over our unified IP backbone network. • Managing and troubleshoot the MPLS-VPN technology used for routing in voice solution.• Ensuring timely updates and… Show more • Attending to connectivity and throughput problems regarding the public and private networks of various customers whom Teleglobe has provided IP transit services. • TATA is the leading voice carrier, We manage a dedicated set of Cisco (C7600 series) and Juniper MX480 routers for voice traffic which is then carried over our unified IP backbone network. • Managing and troubleshoot the MPLS-VPN technology used for routing in voice solution.• Ensuring timely updates and proper follow-ups on all the trouble tickets.• Handling Network Provisioning in order to implement new IP Backbone and New POP turn-up.• Working on EGP (BGPv4) and manipulating various attributes to serve customer’s needs, thereby enhancing their internet connectivity and traffic balancing needs.• Working on Interior Gateway Protocol (IS-IS) wherein the IGP metric is manipulated for Traffic Engineering/re-route traffic on to available capacity during outage/Maintenance.• Attending to backbone and equipment alerts generated by corresponding tools and taking proper action.• Engaging site techs and provider’s /cable systems like the SMW3/4, APCN, EAC, IMEWE, EIG, TGN-EA, TGN-IA etc. and testing backbone links to restore major outages.• Attending to alerts/problems pertaining to peering links with various tier-1 ISPs in different continents.• Resolving customer problems like circuit outage, latency to reach the particular destination(s), packet loss on a particular internet path or for an internet prefix and link throughput issues while downloading/uploading content from/to particular FTP servers/websites. Show less

Fundamentals Of Cybersecurity

Bachelor'S Of Engineering, Computer Science

Microsoft Azure Fundamentals