Deeksha Shetty Email & Phone Number

•Delivered a custom-built AI using Azure Cognitive services, API services to aid application processing to reduce processing time by ~40% and $1.5M/year in incremental revenue due to higher throughput •Implemented an Agile Scrum framework to accelerate project delivery, resulting in on-time launch of the modernized system•Collaborated with clients to ensure alignment of business goals and maintain relationships for business opportunities and product support.

Boise, Idaho, Us

•Drove collaboration across stakeholders to define program goals and metrics of success considering the available resources, dependencies, budget, priorities & other constraints•Organized and led program review & status updates to engineering, business and senior management•Actively participated in identifying solutions and/or initiating appropriate escalations, where required.•Created strategy and technology roadmap for OneMicron by collaborating with internal team, product team as well as design partners to achieve Micron Business Transformation (MBT) program vision potentially leading to process improvement and data access efficiency•Automated the General Data Protection Regulation (GDPR) process for Micron consumer channel improving operational efficiency, consumer trust, compliance as well as transparency

Boise, Idaho, Us

•Managed Mobile Business Unit Program – this included end to end customer requirements alignment to meet the qualification schedules•Supported Micron’s Pricing Process by refining pricing models for biz segments as well as developing analytics around it •Reduced 1-week of cycle time in the monthly S&OP process to enhance planning responsiveness to evolving business needs

Champaign, Il, Us

Mumbai, Maharashtra, In

•Conducted competitor & market analysis, scoped innovative & useful digital products for the customers, carried out quantitative based data analysis of product performance •Onboarded product/ technology service providers and took complete responsibility of delivery of projects with customer focus•P& L Accountability of projects undertaken from an ROI perspective, creating and driving strategies to generate ROI for the bank•Developed mass-marketing plans for online & offline campaigns for improving customer adoption and usage •Segmented customers basis the product need and usage by finding the opportunity to engage with the millennials •Implementation and managing complete revamping of mobile app with responsive user experience and intuitive user interface to create a smooth journey for customers using the appPROJECTS•Complete revamp of UI/ UX of mobile app with omni-channel platform to enhance customer experience •Drove AI powered Chat Bot to offer financial transaction capabilities for unique customer experience with refined knowledge base, an intelligent channel to handle customer servicing, lead generation and recommendations and thereby reducing the customer query call rate by 5%•Implementation of Experian credit score in online platform to provide instant score with detailed credit history and developed go-to-market pricing strategy•Implementation of finger-touch based login on mobile application for original and non-flavored Android and all iOS devices•Providing debit card services for blocking and unblocking the card, resetting the pin and changing the withdrawals limit on POS and ATM using the mobile app for VISA, MASTER and RuPay customers

Mumbai, Maharashtra, In

•Working with the business to understand and determine system implications in terms of the platform(s), application(s) and business processes for B2B and B2C solutions•Contributed in documenting technical designs, Visio process flows and ensuring that the requirements and design are in sync preventing additional change requests. Performed gap analysis for technical requirements, business and system process flows at different stages of project•Supervised application testing, bug tracking and status reporting through JIRA dashboards to ensure maximum transparency with dependent teams and ensured quality in work•Constant tracking of the project-plan for timely closure and updating the management with biweekly report on the project status including gap analysis if any•Supervise and guide the testers; enabling them to carry out the testing effectively•Experience in Finacle Core Banking System PROJECTS•Incorporated check deposit scanning solution in mobile application, to provide a hassle -free deposit option thereby decreasing the manual intervention and error rate by 20% and a relatively cheaper model to the existing check scanning solution•Icon and image based notifications with contextual marketing, increasing user intuitiveness within the app using Azure Web Services in a private cloud-based platform. This lead to an increase in customer engagement•Implemented payment channels like ‘Pay using mobile number’, Quick Response (QR code) that powers payment to multiple bank accounts using API based solution thereby ensuring growth in volume by 10% and subsequent increase in bank float by 5%. We partnered with Visa for intuitive payments for our customers.

•Converted an idea to reality by opening a Coffee Shop in the prime area of Mumbai•Primarily involved in leasing, furnishing, marketing, interior designing and managing the logistics of the entire business•Exhibits superb customer service by regularly communicating with clients and sharing vital data that improves performance.•Worked closely with all vendor partners to ensure the best service to our CAFE and to identify opportunities for improvement.

Princeton, Nj, Us

•Responsible for complete requirement gathering and implementation of Zycus Procurement (iProcure), Sourcing (iSource), Spend Analyses (iAnalyze) tools for US customers and deliver functional and user acceptance testing •Experience in SAAS project implementation & operations, being the point of contact for clients to best practices consulting for Zycus products•Proactive communication with customers to understand if the solution is working as implemented.•Collaborating with internal development and technical team in order to take production issues to resolution.•Training the new joiners by giving functional and technical knowledge related to the project.

Masters In Technology Management

Bachelor'S Degree, Computer Engineering

Schooling

Diploma, Computers