• Lead Nurturing of the already onboarded Leads• Retained leads through effective communication and methods• Ensured active and meaningful lead engagement with the product.• Managed inter-departmental communication through Freshdesk• Gathering pertinent insights about new market launches and products through Customer Interaction• Communicating collected data to the product team to facilitate improvements• Participation in beta campaigns for product enhancement.• Formulating Strategies for better customer engagement• Managed Leads through CRM’s like Salesforce and Leadsquared

I worked as a customer advisory, my work was to advice and educate the customers about the companies product and follow up on them to turn our leads into potential customers.