Deekshith M Email & Phone Number

Jacksonville, Florida, United States

• Consulted with Enterprise Application colleagues, Business users and end users to provide effective solutions to increase productivity by implementing automation among the manual services provided in the Organization.• Enhanced the existing LDAP integration and modified business rules. Imported Active Directory to Service now using data sources and orchestration. Created Data Sources for various external applications. Used Import sets and Transform maps to import data into Service Now. • Created various front end forms.  Worked on creating Alerts & events in AWS. • Worked on pulling account information from AWS to ServiceNow using tools like Turbot. Invoked webservices like REST and SOAP using scripts to facilitate the integrations for the thirdparty applications. • Experienced in business process flows, business process modeling, case tools, business analysis, gap analysis and organizational change management. • Worked on various modules of ServiceNow like Incident management, Service Catalog, User Administration, Reporting and Discovery.• Extensively worked on retrieving data from web API and displaying the data in tables. Developed UI experience within ServiceNow using JavaScript, UI Policy, HTML5 and CSS3 and applying Business Rules.

Wisconsin, United States

• Worked with process owners and business stakeholders to translate business requirements into functional requirements within Service Now.• Use JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions. • Created various workflows for Incident Management, Change Management, Service Requests and SLA's. • Assist in the import of configuration and asset data. Implementation, customization and configuration of different Service Manager Modules like Change Request, ESS, Service Desk, Service Catalog, Problem and SLM. • Gathering data, defining data and formatting the data in ServiceNow.• Experience in ServiceNow service catalog, service portal and custom UI development. Performed the task of using Discovery to load configuration information to CMDB.• Implemented ServiceNow customization including, but not limited to, Client scripts, UI policies, UI actions, Script includes, Business rules, Workflow administration and data import export . • Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions. • Configured ServiceNow discovery and orchestration. Working on Report, dashboard designing.• Defined SLA, OLA and Contract for the customer.

India

• Identifies and Recommends the ITIL v3 methodologies to deliver technical methodologies around the ServiceNow platform.• Accountable for producing Technical Design Documents that includes application architecture details.• Involved in discussions with other technical areas to meet the business and technical requirements for ServiceNow, SMTP Admin and DBA to build integration to external and internal systems, currently using as SMTP (EMAIL), MID Server and Web Service (Construction, integration testing, Transform Mapping, Security Authentication, Transform Scripting for Inbound and Outbound). • Involved in UI development within ServiceNow working with JavaScript, Glide Script, UI Policy, HTML5 and CSS3 and applying Business Rules. Used Glide Servlet (GlideSystem, GlideRecord, GlideForm ) , GlideAjax for Asynchronies process, debug Client Side Script for alert , error and confirm messages, JavaScript Debugging for ging. • Created groups, roles and security groups to access certain functionalities and customized home page. • Created a customized role with all the required access to the entire application for the admin of GRC. Responsible for understanding Global Market security policies and make sure process through Gate Way for any inbound and outbound process. • Worked on various modules of Service Now like Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery