For the last 4 + years, As a Technical Support Executive at INORYASOFT PRIVATE LTD, I have been responsible for managing various client projects and applications, such as Salesforce and Reggie. I handle tickets raised by clients through Jira and Zendesk and ensure that issues are resolved within the estimated time of arrival (ETA). I have expertise in monitoring client applications like Adobe Connect, Webinar, Zoom, and Microsoft Team and provide support to customers through email, voice, chat, and remote support platforms like Zoom, Zoho, Microsoft Team, Remote PC, Slack, and Team Viewer. I am also responsible for maintaining clients' data and accounts, managing video servers, and ensuring that client requirements are met. I am adept at training new clients with the tools and software provided by the client, installing new software on clients machines remotely, creating Tar-codes/QR codes, and troubleshooting any issues that may arise. Additionally, I have hands-on experience in maintaining and handling virtual machines through AWS. I work closely with my team to complete assigned tasks within the ETA and create documents for new processes and issues raised by customers to share with the team.In my previous company, I Maintained system software and hardware in the bank sectors and handled printers like Laserjet, Inkjet, and the Dot Matrix by installing the software and Troubleshooting also hardware issues. Worked on domain and OS migration projects for the bank sector. Basic configuration and troubleshooting of the network. Server maintenance (Hardware and software). Outlook and live mail configuration for the clients, data maintaining, data backup, and data retrieval for the clients. Managing the domain and workgroup computers. Responsible for installing and upgrading the Ubuntu systems, hardware, and software.Remote and voice support for the clients. Managing Active Directory. Password resetting, user account adding, enabling, and disabling. Maintaining a good relationship with customers and solving issues within a time limit. Mentored and guided employees ensuring all were trained in progress knowledge and capable of performing assigned duties. Good communication skills, and rapid learner.
