IT Team Lead

· Where I need to manage all Mumbai calls and also give remotesupport to Mumbai field engineers· Where I need to troubleshoot PC , POS , MPOS , Printers , Switch ,Router and access point break down issue also PM· Troubleshooting all network and hardware related issue ofcomputers and networking device and its configuration andinstallation and also check critical break down issues.·· Managing break down calls and also doing activities as per clientrequirement without escalating· Managed smooth operations and communicated timely updates tocoordinate administrative activities.· Answered mailed, emailed, telephoned and in-person requests forservice and information.· Drafted and edited correspondence and materials related to projectwork to guarantee accuracy and uniformity in documentation.· Asked customers targeted questions throughout troubleshooting todetermine smart solutions.· Responded to customer emails, calls and live chat regardingtechnical malfunctions and issues to fix remotely.· Installed and set up applications for clients, including anti-virussoftware and Microsoft office.· Independently problem-solved engineering issues or collaboratedwith colleagues when required to resolve complex problems.· Managed planned weekly maintenance lists for continuouslyincreasing amount of clients.

· Where I need to manage all Mumbai calls and also give remotesupport to Mumbai field engineers· Where I need to troubleshoot PC , POS , MPOS , Printers , Switch ,Router and access point break down issue also PM· Troubleshooting all network and hardware related issue ofcomputers and networking device and its configuration andinstallation and also check critical break down issues.·· Managing break down calls and also doing activities as per clientrequirement without escalating· Managed smooth operations and communicated timely updates tocoordinate administrative activities.· Answered mailed, emailed, telephoned and in-person requests forservice and information.· Drafted and edited correspondence and materials related to projectwork to guarantee accuracy and uniformity in documentation.· Asked customers targeted questions throughout troubleshooting todetermine smart solutions.· Responded to customer emails, calls and live chat regardingtechnical malfunctions and issues to fix remotely.· Installed and set up applications for clients, including anti-virussoftware and Microsoft office.· Independently problem-solved engineering issues or collaboratedwith colleagues when required to resolve complex problems.· Managed planned weekly maintenance lists for continuouslyincreasing amount of clients.

 Provided first-class PC support, using outstanding workingknowledge of various Windows and Microsoft Office applications. Assisted customers with software package installations, enablinghigh-performing IT systems. Supported customers with SCCM installation and configuration,enabling dependable system setup. Gave specialist guidance to less experienced colleagues tomaintain or improve systems installation service. Contacted manufacturers and vendors for warranty repairs andreplacements. Diagnosed and resolved complex network problems. Coordinated exploratory testing with developers and externaltesters to proactively assess viability. Carried out regular performance checks and audits, ensuringstorage and archiving procedures were functioning correctly. Efficiently executed shut downs for planned maintenance. Created step-by-step procedures for day-to-day tasks to streamlineworkflow and improve efficiency.

 Attending the break down, preventive maintenance and installationcalls Collecting AMC payment from the customer Having the experience of handling sorting, CVM, counting andbundle strapping machine.(Also having knowledge of PCBs, motors,sensors etc.) Provided customers with regular feedback on service requests andperformed off-site corrective and preventive maintenance. Oversaw installation, testing and maintenance of equipment. Inspected product functionality, ensuring quality stayed excellentand efficient throughout operations. Quickly identified root problems of quality issues, implementingappropriate actions for prompt resolutions. Performed preventive and corrective maintenance to reduce faults.

 Selling IT goods such as Mobile , Laptop , computers and otherelectronics items and those items supports Identified in-store merchandising opportunities, heighteningproduct visibility and brand engagement. Gathered and communicated market intelligence analysis, enablingimproved profitability opportunities