I am responsible for managing and implementing Microsoft Dynamics CRM and the entire Software Development Life Cycle of Shell’s B2B fuel card system, including planning, development, testing, operation, and maintenance of the GFN (Global Fleet Net). My role also involves operational tasks such as card issuance, transaction authorization, and invoice management. Additionally, I oversee scheduled reporting through Power BI, address report requests from Shell users, and provide detailed report analysis as part of monitoring. I also played a pivotal role in the data migration from on-premise to cloud for Microsoft Dynamics 365.