Senior Customer Success Specialist
Current
Apr 2023 - Present
AeroLeads people directory · profile
Deekssha Shetty Email & Phone Number
Working in Operations Support for more than 7+ years.
at
QuillBot
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Working in Operations Support for more than 7+ years.
Location
Pune, Maharashtra, India
Company size
Who is Deekssha Shetty? Overview
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Quick answer
Deekssha Shetty is listed as Working in Operations Support for more than 7+ years. at QuillBot, a with 23 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Deekssha Shetty.
Deekssha Shetty previously worked as Senior Customer Success Specialist at Quillbot and Manager - Teacher Engagement at Whitehat Jr. Deekssha Shetty holds Bachelor Of Arts - Ba, Arts from University Of Mumbai.
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QuillBot
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Profile bio
About Deekssha Shetty
Deekssha Shetty is a Working in Operations Support for more than 7+ years. at QuillBot.
Current workplace
Deekssha Shetty's current company
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Quillbot
5 roles
Deekssha Shetty work experience
A career timeline built from the work history available for this profile.
Manager - Teacher Engagement
● Handling emails on Zendesk tickets● Manage teacher complaints, provide appropriate solutions and alternatives within the time limits;follow up to ensure resolution from concerned departments● Provide accurate, valid and complete information to evaluate validity of complaint and identify thepossible causes● Resolving teacher’s concerns on a daily basis● Maintaining TAT and reopen percentage● Outbound calls to understand if the teachers issue is resolved and close the ticket● Refer to the teacher panel and relevant documents for further investigationAchievements- Highest CSAT – 100% (47 Positive of 47 Feedbacks) Total email- 234 Weekly.
Jul 2020 - Nov 2022
Quality Analyst
Sep 2022 - Oct 2022
Senior Operations Executive
● Assist clients with educational tour itinerary● Coordinate with Hotels for Vouchers● Manage inbound client complaints, provide appropriate solutions and alternatives within the timelimits; follow up to ensure resolution● Provide accurate, valid and complete information to evaluate validity of complaint and identify thepossible causes● Refer unresolved and pending customer grievances to the concerned departments for furtherinvestigation possible causes● Quality Auditing of Sales for improvement in process
Sep 2017 - Feb 2020
Customer Service Representative
● Customer Service for Barclays UK● Handling customer complaints, queries & billing inquiries● Resolving issues of the customer within one call resolution was a prime objective● Record details of inquiries, complaints, transactions or interactions and take action in accordance toit● Resolving complaints related to billing or customer service by carrying out activities such as refundmoney● Acquire and analyze all relevant information to evaluate validity of hand identify the possible causes.● Refer unresolved and pending customer grievances to the concerned departments for furtherinvestigation
Jan 2017 - Jul 2017
Team & coworkers
Colleagues at QuillBot
Other employees you can reach at quillbot.com. View company contacts for 23 employees →
AJ
Aniket Jha
Colleague at QuillbotDelhi, India
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VR
Varshith Rao
Colleague at QuillbotHyderabad, Telangana, India
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NS
Niraj Soni
Colleague at QuillbotHyderabad, Telangana, India
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HP
Harsh Patel
Colleague at QuillbotBengaluru, Karnataka, India
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RP
Riddhi Parmar
Colleague at QuillbotMumbai, Maharashtra, India
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HR
Holly Redman
Colleague at QuillbotBloomington, Indiana, United States
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AP
Ashley Parker
Colleague at QuillbotTucson, Arizona, United States
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MG
Melanie Gounas
Colleague at QuillbotSan Francisco Bay Area, United States
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AA
Akhash Amarnath
Colleague at QuillbotBengaluru, Karnataka, India
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AD
Ashley Demello
Colleague at QuillbotPortland, Oregon Metropolitan Area, United States
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Aniket Jha
Colleague at QuillbotDelhi, India
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VR
Varshith Rao
Colleague at QuillbotHyderabad, Telangana, India
View →
NS
Niraj Soni
Colleague at QuillbotHyderabad, Telangana, India
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HP
Harsh Patel
Colleague at QuillbotBengaluru, Karnataka, India
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RP
Riddhi Parmar
Colleague at QuillbotMumbai, Maharashtra, India
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HR
Holly Redman
Colleague at QuillbotBloomington, Indiana, United States
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AP
Ashley Parker
Colleague at QuillbotTucson, Arizona, United States
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MG
Melanie Gounas
Colleague at QuillbotSan Francisco Bay Area, United States
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AA
Akhash Amarnath
Colleague at QuillbotBengaluru, Karnataka, India
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AD
Ashley Demello
Colleague at QuillbotPortland, Oregon Metropolitan Area, United States
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2 education records
Deekssha Shetty education
Bachelor Of Arts - Ba, Arts
Education record
FAQ
Frequently asked questions about Deekssha Shetty
Quick answers generated from the profile data available on this page.
What company does Deekssha Shetty work for?
Deekssha Shetty works for QuillBot.
What is Deekssha Shetty's role at QuillBot?
Deekssha Shetty is listed as Working in Operations Support for more than 7+ years. at QuillBot.
Where is Deekssha Shetty based?
Deekssha Shetty is based in Pune, Maharashtra, India while working with QuillBot.
What companies has Deekssha Shetty worked for?
Deekssha Shetty has worked for Quillbot, Whitehat Jr, Sprouts Edu Tours, and Intelenet Global Services Private Ltd..
Who are Deekssha Shetty's colleagues at QuillBot?
Deekssha Shetty's colleagues at QuillBot include Aniket Jha, Varshith Rao, Niraj Soni, Harsh Patel, and Riddhi Parmar.
How can I contact Deekssha Shetty?
You can use AeroLeads to view verified contact signals for Deekssha Shetty at QuillBot, including work email, phone, and LinkedIn data when available.
What schools did Deekssha Shetty attend?
Deekssha Shetty holds Bachelor Of Arts - Ba, Arts from University Of Mumbai.
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