Deelip Kumar Email & Phone Number

Maldives

Bihar, India

South Goa, Goa, India

Day start with morning reports Reservation Entered and On By, Reservation Cancellation, Profile Production Statistics & Daily MIS report. Review reservation booked daily.Review room blocking for Long Stay. Suites and special group request.Responsible for preparation of occupancy forecast.Responsible for Hotel and Local Reservations and Reservation.Prepare daily sales pick up report. (at evening before leaving for the day)Update the Bar for the current month and rest of the year, circulate a soft copy of the same to the FOM, RDM, General Manager & Respective Sales Managers.Supports the Revenue Manager in managing the connection between Central Reservations, Group reservations, Meeting & Events Sales, Sales and Front Office, actively works on improving conversion of group reservation inquiries.Ensures proper Property Management System data managementTakes a leading role in ensuring all leads and referral of business are provided to the sales team Pro-actively reviews all business and works with the team to support identifying potential new business.Delivers a pro-active sales culture within the Office to ensure all budgeted revenues are achieved.Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel websiteTracking future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.Preparing group agreements, Update group rooming list, Create Rate Code & Package code.Handling MICE Tracker and follow up with all the respective Sales managers for their queries. Read front office log book for any pending jobs, reservation queries received during non-business hours, new booking received from the Front Desk.Follow up on group booking reconfirmation 30 days prior to arrival date and update the same.Follow up with next 14 days arrival to confirm the reservation via telephone & email.

Daily basis operation work , handling reservation also . 06 months operation smoothly handled in the absence of DM and FOM.Now all OTA's handle inventory and rate changes..Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.Assists and prepare in groups pre-arrival process and also preparing group rooming lists.Maintains a clean and organized work area. Attends all scheduled meetings as required with HOD's or Sales team.Create and manage rates and packages configured on the Hotel software.Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc. Co-ordinate with the Channel manager, or software vendors for any availability, rate or booking integration issues.Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc.Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)Process retentions, no-show and cancellations as per the hotel policy and procedures.Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters.Ensure that Guest service agents at front desk are also trained on reservations and checking hotel availability.Ensure deposit payment is taken in advance for all pay at hotel reservations eg: Direct reservation, OTA's (Booking.com, Orbitz, Expedia etc.)Manage all aspects of reservation department in the absence of reservation manager.

North Goa, Goa, India