Dee Williams Email & Phone Number

Chicago, Il, Us

Illinois, United States

On any given day I might be involved in strategic planning, counseling, consoling, laughing with or cajoling a student. I had the pleasure of supporting nursing and radiography students as they pursue their bachelor degrees and prepare to make a difference in the world as healthcare professionals. Whether it is assisting in finding career fairs, having career development conversations or discovering how to be successful in the classroom, I enjoy the work I do, I get to try and make a difference… Show more On any given day I might be involved in strategic planning, counseling, consoling, laughing with or cajoling a student. I had the pleasure of supporting nursing and radiography students as they pursue their bachelor degrees and prepare to make a difference in the world as healthcare professionals. Whether it is assisting in finding career fairs, having career development conversations or discovering how to be successful in the classroom, I enjoy the work I do, I get to try and make a difference and that’s pretty cool. • Collaborated with College of Nursing, School of Radiography, and B2B team, to provide comprehensive career services, student success, DEI, and tutoring support to a 400+ student population• Member of the enrollment management leadership, team, assisting in revamping the admissions strategy, planning, and decision-making• Provided administrative support, supervision, and coordination of testing accommodations, along with support services for students with disabilities to ensure institutional compliance with Section 504 of the Rehabilitation Act and the Americans with Disabilities Act• Led the student appeal process, providing supplemental academic advising and crafting a return process incorporating student support initiatives and department efforts to ensure an ongoing support process from appeal to classroom success resulting in a 75% pass rate for readmitted students and a 95% meeting success rate for these students• Member of the HLC planning, Co-curricular, and University policy and procedure update teams, identifying and determining strategic priorities Show less

Greater Chicago Area

Courses taught:HRMT440 - Managing Organizational ChangeHRM445 - Organizational ChangeHRMT350 - Workforce Effectiveness HRMT215 - Managing Human ResourcesUNIV201 - Career Management and PlanningIt may not seem like much to some but becoming an Adjunct has been a goal of mine for quite some time. After achieving that goal I decided to focus on being the best I could and so I enter every course with passion and enthusiasm to provide my students with an interactive… Show more Courses taught:HRMT440 - Managing Organizational ChangeHRM445 - Organizational ChangeHRMT350 - Workforce Effectiveness HRMT215 - Managing Human ResourcesUNIV201 - Career Management and PlanningIt may not seem like much to some but becoming an Adjunct has been a goal of mine for quite some time. After achieving that goal I decided to focus on being the best I could and so I enter every course with passion and enthusiasm to provide my students with an interactive experience that prepares them to OWN their careers. This is done by providing web-based instruction to students using lecture, demonstration and discussion delivery strategies on topics ranging from career management to human resources and business ethics in a solution-focused learning environment. • Achieved a 17% higher than average faculty success score via student survey and exceeded the average class retention rate by 4% with a 90% rate• Selected as a Subject Matter Expert and co-creator of a HR-focused adaptive learning course • Provide web-based instruction to 30+ students per course on topics ranging from career management strategies to Human Resources and Business ethics• Engage students in interactive discussions, dealing with current events, case studies, and professional experiences• Implement personalized student improvement plans• Selected as a Subject Matter Expert to create a HR focused Adaptive Learning Course Show less

Greater Chicago Area

Lead a team of associate to graduate school advisors in assessing student needs, objectives, interests, and previous academic experiences. Direct efforts to enact a successful and personalized academic plan for individual student population. Collaborated with faculty and other department leadership to address the advising needs of a 4,000+ student population.• Lead efforts in achieving an 85% student retention level or higher session to session, 8 online, and year to year• Fostered… Show more Lead a team of associate to graduate school advisors in assessing student needs, objectives, interests, and previous academic experiences. Direct efforts to enact a successful and personalized academic plan for individual student population. Collaborated with faculty and other department leadership to address the advising needs of a 4,000+ student population.• Lead efforts in achieving an 85% student retention level or higher session to session, 8 online, and year to year• Fostered collaborative relationships between Admissions, Financial Aid, and Academic departments in order to improve student intake process and overall retention • Work with registrar and cross-functional teams to develop student orientation and other community offerings and oversee the appropriate completion of degree requirements.• Direct the advisement and re-enrollment of new and current students in accordance with established metrics and individual advisor goals.• Increase and maintain high persistence rates within student population. Progressive experience in Student Affairs related to advising, training and development, quality assurance, recruiting, staffing, and change management.• Responsible for communication and student outreach strategies for 20,000+ students with a strong focus on utilizing data to drive proactive student outreach and outcomes. • Drive student success and ensure team is equipped with the tools and support in delivering exceptional customer service. Show less

Greater Chicago Area

What excited and fueled me was that in this role I was charged with leading and creating in strategic as well as the day-to-day activities of the Student Services Advising team. Ensuring student concerns are addressed while providing superior customer service as one of my goals is enhancing, developing and managing the delivery of robust support services to students in the areas of Career Services, Registrar, Prior Learning and Student Advising. Member of the Student Experience Leadership team… Show more What excited and fueled me was that in this role I was charged with leading and creating in strategic as well as the day-to-day activities of the Student Services Advising team. Ensuring student concerns are addressed while providing superior customer service as one of my goals is enhancing, developing and managing the delivery of robust support services to students in the areas of Career Services, Registrar, Prior Learning and Student Advising. Member of the Student Experience Leadership team charged with providing solutions to common and one-off issues affecting the student and alumni population.• Responsible for driving operations of a contact center team through the creation and implementation of metrics and policies around organizational goals such as Service level attainment, Adherence and call quality. • Weekly monitoring of calls, chats and email performance to ensure quality measurements are met as well as strong customer service is provided to internal and external customers.• Partner at the director and executive level to ensure alignment of goals on projects, as well as day-to-day operations.• Assist in establishing and defining the goals of the department to ensure a consistent customer-focused experienced.• Develop performance management goals and implement quality improvement processes to achieve positive results.• Participate in strategic management meetings and develop action strategies to accomplish short and long term business objectives.• Collaborate across boundaries with subject matter experts and business unit leaders to develop solutions to overcome contact center management challenges. • Provide coaching and development to assist a talented group as they achieve personal goals and we exceed departmental and organization goals.• Manage escalated service-related issues and complaints. Show less

Schaumburg, Il

On a daily basis I can say I worked to make a difference! As a Career Consultant/Coach/Specialist, my job was to encourage, cajole, motivate, direct, lead and so much more and I took it very seriously. I used my previous people, process and project management experience as well as staying current on trends utilizing my network and a voracious appetite to learn to assist students and alumni as they embarked on OWNING their careers. In addition, I was fortunate to work with an AMAZING team just… Show more On a daily basis I can say I worked to make a difference! As a Career Consultant/Coach/Specialist, my job was to encourage, cajole, motivate, direct, lead and so much more and I took it very seriously. I used my previous people, process and project management experience as well as staying current on trends utilizing my network and a voracious appetite to learn to assist students and alumni as they embarked on OWNING their careers. In addition, I was fortunate to work with an AMAZING team just as dedicated as I, to our students and alumni.• Assisted in replacing previous transaction-based call-center type approach with a tailored, relationship creation seeking coaching model focused on career decisions, as well as career action plan development. • Project Lead on Career related programs ranging from Course assignment creation to Resource review and implementation to a project focused on improving the doctorate candidate learning experience.• Assisted students and graduates with career planning, employment preparation, and job search activities. • Collaborated with the CTU faculty and academic staff to create and provide academic programs to support students in preparing for careers in their field of study. • Served the university by facilitating improved career planning and employment outcomes for students and alumni. • Planned and develop innovative content for an online career center devoted to delivering high-quality career guidance and information. • Provided online presentations on topics related to career preparation and job searching. • Delivered distance career counseling for assigned prospects, students and alumni. • Created and delivered individual and group career interventions for students and alumni.• Worked to add an intake and career assessment approach as well as a menu of services, such as an unified career-intensive and discipline-specific assignments into select classes throughout curriculum. Show less

Palatine, Illinois, United States

Courses:MGT 265 - Human Resource ManagementMGT 280 - Organizational Behavior• Create and deliver relevant, current Human Resource and business content to a multi-generational class of learners pursuing certification to associates degrees• Provide blended teaching incorporating synchronous and asynchronous teaching to prepare future leaders across the range of needed competencies

United States

Merit America is a non-profit focused on developing learners ability to succeed in an IT career by providing certification and career development assistance: • Prepare and facilitate weekly sessions for cohorts ranging up to 50 students over Zoom, utilizing “flipped classroom model” to teach topics related to career and workforce development• Coach learners through Google IT Support Certification Coursera course by answering questions, supplying resources, and listening to concerns… Show more Merit America is a non-profit focused on developing learners ability to succeed in an IT career by providing certification and career development assistance: • Prepare and facilitate weekly sessions for cohorts ranging up to 50 students over Zoom, utilizing “flipped classroom model” to teach topics related to career and workforce development• Coach learners through Google IT Support Certification Coursera course by answering questions, supplying resources, and listening to concerns so they earn certification in 14 weeks as opposed to 6 months• Engage learners 1:1 on a bi-weekly basis to address specific concerns and needs, problem-solving with learner to create an appropriate solution, following up on steps with learners to ensure accountability• Track learner progress and interactions, maintaining detailed progress in Salesforce System and reviewing academic progress in online Learner Portal• Adjust presentations to ensure engagement (Open-Ended Questions, periodic polls, group activities) and relevancy (pictures reflecting background of learners, empowering language) Show less

Illinois, United States

My experience in higher education and training has led me to working for the corporation I have taught in for a decade, this time in a Learning & Development role supporting faculty and staff. Specifically assisting in the remote on-boarding of new and existing faculty members utilizing LMS, proprietary teaching system (Virtual Campus and MyCampus portals) and incorporating one-on-one and group learning to prepare faculty members to take their own courses.• Facilitate faculty new hire… Show more My experience in higher education and training has led me to working for the corporation I have taught in for a decade, this time in a Learning & Development role supporting faculty and staff. Specifically assisting in the remote on-boarding of new and existing faculty members utilizing LMS, proprietary teaching system (Virtual Campus and MyCampus portals) and incorporating one-on-one and group learning to prepare faculty members to take their own courses.• Facilitate faculty new hire and existing orientation, eight times per academic year to on-board and provide direct training to groups consisting of an average of 10 new faculty per orientation• Lead Faculty Development Committee, made up of program chairs, faculty, and faculty managers to create and deliver positive outcomes for university instructors• Spearhead the delivery of three faculty in-service professional development initiatives per academic year from theme, to facilitating and proposal approvals• Provide thought leadership and guidance, regarding training and development best practices, designing, developing, and delivering training content for faculty and staff Show less

Greater Chicago Area

• Assist in the Road map creation and strategic plan implementation for the Career Services department• Utilize Power BI and data analysis of student outreach, appointment, demographic and department event data to pivot as necessary and direct efforts to assist our undergraduate students in achieving internships and career success milestones• The design and integration of career-focused discipline-specific assignments throughout the curriculum that helped students better understand the… Show more • Assist in the Road map creation and strategic plan implementation for the Career Services department• Utilize Power BI and data analysis of student outreach, appointment, demographic and department event data to pivot as necessary and direct efforts to assist our undergraduate students in achieving internships and career success milestones• The design and integration of career-focused discipline-specific assignments throughout the curriculum that helped students better understand the reality of potential careers in their field of study• Lead a six-person team supporting a population including undergraduate, graduate, online, transfer and alumni including a student population of 1,400 predominantly first-generation undergraduate students in career milestone achievement and internship and career preparation• Creation and delivery of program objectives leading to quality student outcomes in the career, workforce and student success space in coordination with department chairs and other University executives Show less

Greater Chicago Area

• Provide in-class instruction to undergrad to senior students focused on achieving internships and career milestone achievement• Instructional design assistance to refocus the course on career milestones• Career workshop and presentation creation and delivery to Freshman through Graduate level students

Greater Chicago Area

Higher education leader and professional led a Higher Education contact center team supporting traditional and non-traditional learners.• Assisted in undergraduate program launches supporting private, non-profit Maryville University• Directed a team of 25 Student Support Advisors in supporting students in career, academic and life conversations o Accomplishments: Developed student focused communication plan incorporating career, academic and life coaching to best position… Show more Higher education leader and professional led a Higher Education contact center team supporting traditional and non-traditional learners.• Assisted in undergraduate program launches supporting private, non-profit Maryville University• Directed a team of 25 Student Support Advisors in supporting students in career, academic and life conversations o Accomplishments: Developed student focused communication plan incorporating career, academic and life coaching to best position Undergraduate students for success in an online environment• Employee Resource Group (ERG) o BOLD: African-American focused leadership and development organization * Elected treasurer and assisted in standing up the group in partnership with local and global leadership * Delivery of BOLD introductory event introducing group to the larger Pearson organization * Panel facilitator and contributor to the Leaders Amongst Us discussion focused on assisting future leaders inside Pearson o W.I.L.L.: Women in Learning and Leadership * Assisted in resurrecting the group * Co-facilitator of the Tiffany Ellis networking event * Collaborated with the W.I.L.L. leadership group as a de-factor board member and liaison to deliver the introductory getting to know you event o Spectrum: LGBTQ+ focused educational and support group * Assisted in the initial planning stages to stand up the organization with a proposed October 2019 launch Show less

Greater Milwaukee Area

Expanded my experience and gained true student life-cycle experience by working for a non-profit, private University in an Admissions capacity. People recruiter, assisting prospective, active students and alumni gain entry into diploma to graduate school programs via one-on-one, tele-conference and off-site recruiting events.• Assisted in achieving a 27% start rate improvement and a 28% increase in active re-entry students year over year• Top 5 in Admissions entries for the Fall 2017… Show more Expanded my experience and gained true student life-cycle experience by working for a non-profit, private University in an Admissions capacity. People recruiter, assisting prospective, active students and alumni gain entry into diploma to graduate school programs via one-on-one, tele-conference and off-site recruiting events.• Assisted in achieving a 27% start rate improvement and a 28% increase in active re-entry students year over year• Top 5 in Admissions entries for the Fall 2017 and Spring 2018 sessions among 10 campuses and online group • Achieved session start goals, 3 main starts, and 3 mini starts per year, assisting prospective students in choosing their ideal career choice and how that relates to their educational goals• Interacted across Registrar, Academics, Financial Aid and Student Services in order to ensure re-entry and re-enroll goals are met on a per session basis• Interviewed prospective students to assist in aligning their career goals with program offerings Show less

Waukegan, Il

The opportunity to make a difference in the lives of many was presented, accepted and led to the offer of becoming an Executive Board Member of a committed organization. It was an honor to work with strong, focused folks with a goal of supporting and empowering the community.• Executive Board member and volunteer. • Charged with aiding in the creation and expansion of an on paper resume and career services division into an active program targeting teens to adults and providing… Show more The opportunity to make a difference in the lives of many was presented, accepted and led to the offer of becoming an Executive Board Member of a committed organization. It was an honor to work with strong, focused folks with a goal of supporting and empowering the community.• Executive Board member and volunteer. • Charged with aiding in the creation and expansion of an on paper resume and career services division into an active program targeting teens to adults and providing career services ranging from resume review, interviewing skills to career strategy creation. • Focused on creating a strong and professional brand utilizing social media as well as assisting in the mentoring and college bound programs. Show less

As I looked at my career, I realized I was missing sales experience and as I began to position myself in my career and avoid uncertainty, I came across an organization that allowed me to gain sales and operation experience while continuing to build on the coaching I love so much.• Assisted in the applicant process by sitting with candidates to answer questions on different aspects of the position • Assigned to model positive job aspects for struggling associates, answered questions and… Show more As I looked at my career, I realized I was missing sales experience and as I began to position myself in my career and avoid uncertainty, I came across an organization that allowed me to gain sales and operation experience while continuing to build on the coaching I love so much.• Assisted in the applicant process by sitting with candidates to answer questions on different aspects of the position • Assigned to model positive job aspects for struggling associates, answered questions and provided an idea of how I handled my workload • Resolved escalated customer and inbound calls in an inside sales department • Contacted manufacturers and suppliers to expedite materials for customers • Handled reporting duties for Sales Operations projects as assigned in addition to Operations, Warehouse and Sales desk, gaining supply chain experience Show less

Illinois

Working for a Fortune 500 organization and giant name was quite the experience. It allowed me to lead projects, people and continue to build on the narrative and brand I had worked to create of a leader with a focus on internal and external customers.• Executive sponsor for office wide training, Performance Improvement Initiative, resulting in decrease in fee payout to customers and immediate increase in office wide LTD metrics• Identified staffing needs, training opportunities and… Show more Working for a Fortune 500 organization and giant name was quite the experience. It allowed me to lead projects, people and continue to build on the narrative and brand I had worked to create of a leader with a focus on internal and external customers.• Executive sponsor for office wide training, Performance Improvement Initiative, resulting in decrease in fee payout to customers and immediate increase in office wide LTD metrics• Identified staffing needs, training opportunities and process improvements to streamline attendance, personal time and interview process• Coordinated, planned and implemented new employee activities in partnership with training function: facilitate job coaching, determine need areas and ensure production• Directed associates in the achievement of performance guarantees and exceptional customer service • Executed performance appraisals and recommended promotions while partnering with senior management• Directed Sears and Kmart teams resulting in reduction of customer payouts to an on-track payout of zero• Chosen to present State of Union on Bank of America account to the new Vice-President of disability business•Developed success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations•Led hiring push to staff new client implementation for largest team on site resulting in 91% retention rate over two-year period Show less

Greater Chicago Area

I had the fortune of working with an incredible group of people from my specific leader, Shirley Williams, to fellow management members and if not for the realities of the economic climate of being a non-profit I may have remained longer.• As Staffing lead, partnered with production area management to ensure proper staff levels on a per project basis• Managed exempt and non-exempt staff of senior supervisors, supervisors and associates in production area consisting of data-entry… Show more I had the fortune of working with an incredible group of people from my specific leader, Shirley Williams, to fellow management members and if not for the realities of the economic climate of being a non-profit I may have remained longer.• As Staffing lead, partnered with production area management to ensure proper staff levels on a per project basis• Managed exempt and non-exempt staff of senior supervisors, supervisors and associates in production area consisting of data-entry, mail-out, coding and telephone shop• Prepared weekly and monthly reports to update various clients on projects• Established project guidelines, performance standards, and staffing plans to ensure accurate data gathering requirements and deadlines• Chosen to lead tour of production operations for visiting clients and to write CADE (data-entry) department description for company intra and internet Show less

Not only did I work with the man I consider my mentor but I had the opportunity to learn a tremendous amount about leadership, interact closely with Human Resources and most importantly I began an over a decade love of developing and coaching people. In this instance it was in a high volume call center in a business-to-business environment• Coached and developed team leaders and associates using one-on-one, group meetings, performance appraisals and project work• Implemented… Show more Not only did I work with the man I consider my mentor but I had the opportunity to learn a tremendous amount about leadership, interact closely with Human Resources and most importantly I began an over a decade love of developing and coaching people. In this instance it was in a high volume call center in a business-to-business environment• Coached and developed team leaders and associates using one-on-one, group meetings, performance appraisals and project work• Implemented cross-departmental training initiatives and led informational tours of office operations • Managed two exempt customer service trainers, 12-14 non-exempt team leaders, and at peak of 120 associates in an approximately 40,000 weekly call volume center• Assisted with department operations functions on call forecasting and trends in order to route calls appropriately and determine best possible staffing• Member of project management teams responsible for implementing enterprise wide and office operation specific processes for internal and external customer needs Show less

Education record

Bachelor, Business Management, 3.68

Mba, Business, 3.66

Relevant Courses: MBA502 Organizational Behavior MBA532 Technology and Management MBA506 Ethical and Legal Issues MBA524 Strategic.

Masters, Hr Management & Development, 3.66

Relevant Courses: MGT533 Organizational Behavior and Development and Change MGT515 Training and Development: Systems and Practices MGT521.