Dee Williams Email & Phone Number

Chicago, IL, US

Illinois, United States

• On any given day I might be involved in strategic planning, counseling, consoling, laughing with or cajoling a student. I had the pleasure of supporting nursing and radiography students as they pursue their bachelor.
• Collaborated with College of Nursing, School of Radiography, and B2B team, to provide comprehensive career services, student success, DEI, and tutoring support to a 400+ student population
• Member of the enrollment management leadership, team, assisting in revamping the admissions strategy, planning, and decision-making
• Provided administrative support, supervision, and coordination of testing accommodations, along with support services for students with disabilities to ensure institutional compliance with Section 504 of the.
• Led the student appeal process, providing supplemental academic advising and crafting a return process incorporating student support initiatives and department efforts to ensure an ongoing support process from appeal.
• Member of the HLC planning, Co-curricular, and University policy and procedure update teams, identifying and determining strategic priorities Show less

Greater Chicago Area

• Courses taught:HRMT440 - Managing Organizational ChangeHRM445 - Organizational ChangeHRMT350 - Workforce Effectiveness HRMT215 - Managing Human ResourcesUNIV201 - Career Management and PlanningIt may not seem like much.
• Achieved a 17% higher than average faculty success score via student survey and exceeded the average class retention rate by 4% with a 90% rate
• Selected as a Subject Matter Expert and co-creator of a HR-focused adaptive learning course
• Provide web-based instruction to 30+ students per course on topics ranging from career management strategies to Human Resources and Business ethics
• Engage students in interactive discussions, dealing with current events, case studies, and professional experiences
• Implement personalized student improvement plans

Greater Chicago Area

• Lead a team of associate to graduate school advisors in assessing student needs, objectives, interests, and previous academic experiences. Direct efforts to enact a successful and personalized academic plan for.
• Lead efforts in achieving an 85% student retention level or higher session to session, 8 online, and year to year
• Fostered… Show more Lead a team of associate to graduate school advisors in assessing student needs, objectives, interests, and previous academic experiences. Direct efforts to enact a successful and personalized.
• Fostered collaborative relationships between Admissions, Financial Aid, and Academic departments in order to improve student intake process and overall retention
• Work with registrar and cross-functional teams to develop student orientation and other community offerings and oversee the appropriate completion of degree requirements.
• Direct the advisement and re-enrollment of new and current students in accordance with established metrics and individual advisor goals.

Greater Chicago Area

• What excited and fueled me was that in this role I was charged with leading and creating in strategic as well as the day-to-day activities of the Student Services Advising team. Ensuring student concerns are addressed.
• Responsible for driving operations of a contact center team through the creation and implementation of metrics and policies around organizational goals such as Service level attainment, Adherence and call quality.
• Weekly monitoring of calls, chats and email performance to ensure quality measurements are met as well as strong customer service is provided to internal and external customers.
• Partner at the director and executive level to ensure alignment of goals on projects, as well as day-to-day operations.
• Assist in establishing and defining the goals of the department to ensure a consistent customer-focused experienced.
• Develop performance management goals and implement quality improvement processes to achieve positive results.

Schaumburg, IL

• On a daily basis I can say I worked to make a difference! As a Career Consultant/Coach/Specialist, my job was to encourage, cajole, motivate, direct, lead and so much more and I took it very seriously. I used my.
• Assisted in replacing previous transaction-based call-center type approach with a tailored, relationship creation seeking coaching model focused on career decisions, as well as career action plan development.
• Project Lead on Career related programs ranging from Course assignment creation to Resource review and implementation to a project focused on improving the doctorate candidate learning experience.
• Assisted students and graduates with career planning, employment preparation, and job search activities.
• Collaborated with the CTU faculty and academic staff to create and provide academic programs to support students in preparing for careers in their field of study.
• Served the university by facilitating improved career planning and employment outcomes for students and alumni.

Palatine, Illinois, United States

• Courses:MGT 265 - Human Resource ManagementMGT 280 - Organizational Behavior
• Create and deliver relevant, current Human Resource and business content to a multi-generational class of learners pursuing certification to associates degrees
• Provide blended teaching incorporating synchronous and asynchronous teaching to prepare future leaders across the range of needed competencies

United States

• Merit America is a non-profit focused on developing learners ability to succeed in an IT career by providing certification and career development assistance:
• Prepare and facilitate weekly sessions for cohorts ranging up to 50 students over Zoom, utilizing “flipped classroom model” to teach topics related to career and workforce development
• Coach learners through Google IT Support Certification Coursera course by answering questions, supplying resources, and listening to concerns… Show more Merit America is a non-profit focused on developing learners.
• Coach learners through Google IT Support Certification Coursera course by answering questions, supplying resources, and listening to concerns so they earn certification in 14 weeks as opposed to 6 months
• Engage learners 1:1 on a bi-weekly basis to address specific concerns and needs, problem-solving with learner to create an appropriate solution, following up on steps with learners to ensure accountability
• Track learner progress and interactions, maintaining detailed progress in Salesforce System and reviewing academic progress in online Learner Portal

Illinois, United States

• My experience in higher education and training has led me to working for the corporation I have taught in for a decade, this time in a Learning & Development role supporting faculty and staff. Specifically assisting in.
• Facilitate faculty new hire… Show more My experience in higher education and training has led me to working for the corporation I have taught in for a decade, this time in a Learning & Development role supporting.
• Facilitate faculty new hire and existing orientation, eight times per academic year to on-board and provide direct training to groups consisting of an average of 10 new faculty per orientation
• Lead Faculty Development Committee, made up of program chairs, faculty, and faculty managers to create and deliver positive outcomes for university instructors
• Spearhead the delivery of three faculty in-service professional development initiatives per academic year from theme, to facilitating and proposal approvals
• Provide thought leadership and guidance, regarding training and development best practices, designing, developing, and delivering training content for faculty and staff Show less

Greater Chicago Area

• Assist in the Road map creation and strategic plan implementation for the Career Services department
• Utilize Power BI and data analysis of student outreach, appointment, demographic and department event data to pivot as necessary and direct efforts to assist our undergraduate students in achieving internships and.
• The design and integration of career-focused discipline-specific assignments throughout the curriculum that helped students better understand the… Show more
• The design and integration of career-focused discipline-specific assignments throughout the curriculum that helped students better understand the reality of potential careers in their field of study
• Lead a six-person team supporting a population including undergraduate, graduate, online, transfer and alumni including a student population of 1,400 predominantly first-generation undergraduate students in career.
• Creation and delivery of program objectives leading to quality student outcomes in the career, workforce and student success space in coordination with department chairs and other University executives Show less

Greater Chicago Area

• Provide in-class instruction to undergrad to senior students focused on achieving internships and career milestone achievement
• Instructional design assistance to refocus the course on career milestones
• Career workshop and presentation creation and delivery to Freshman through Graduate level students

Greater Chicago Area

• Higher education leader and professional led a Higher Education contact center team supporting traditional and non-traditional learners.
• Assisted in undergraduate program launches supporting private, non-profit Maryville University
• Directed a team of 25 Student Support Advisors in supporting students in career, academic and life conversations o Accomplishments: Developed student focused communication plan incorporating career, academic and life.
• Directed a team of 25 Student Support Advisors in supporting students in career, academic and life conversations o Accomplishments: Developed student focused communication plan incorporating career, academic and life.
• Employee Resource Group (ERG) o BOLD: African-American focused leadership and development organization * Elected treasurer and assisted in standing up the group in partnership with local and global leadership *.

Greater Milwaukee Area

• Expanded my experience and gained true student life-cycle experience by working for a non-profit, private University in an Admissions capacity. People recruiter, assisting prospective, active students and alumni gain.
• Assisted in achieving a 27% start rate improvement and a 28% increase in active re-entry students year over year
• Top 5 in Admissions entries for the Fall 2017… Show more Expanded my experience and gained true student life-cycle experience by working for a non-profit, private University in an Admissions capacity. People recruiter.
• Top 5 in Admissions entries for the Fall 2017 and Spring 2018 sessions among 10 campuses and online group
• Achieved session start goals, 3 main starts, and 3 mini starts per year, assisting prospective students in choosing their ideal career choice and how that relates to their educational goals
• Interacted across Registrar, Academics, Financial Aid and Student Services in order to ensure re-entry and re-enroll goals are met on a per session basis

Waukegan, IL

• The opportunity to make a difference in the lives of many was presented, accepted and led to the offer of becoming an Executive Board Member of a committed organization. It was an honor to work with strong, focused.
• Executive Board member and volunteer.
• Charged with aiding in the creation and expansion of an on paper resume and career services division into an active program targeting teens to adults and providing… Show more The opportunity to make a difference in the.
• Charged with aiding in the creation and expansion of an on paper resume and career services division into an active program targeting teens to adults and providing career services ranging from resume review.
• Focused on creating a strong and professional brand utilizing social media as well as assisting in the mentoring and college bound programs. Show less

• As I looked at my career, I realized I was missing sales experience and as I began to position myself in my career and avoid uncertainty, I came across an organization that allowed me to gain sales and operation.
• Assisted in the applicant process by sitting with candidates to answer questions on different aspects of the position
• Assigned to model positive job aspects for struggling associates, answered questions and… Show more As I looked at my career, I realized I was missing sales experience and as I began to position myself in my career and.
• Assigned to model positive job aspects for struggling associates, answered questions and provided an idea of how I handled my workload
• Resolved escalated customer and inbound calls in an inside sales department
• Contacted manufacturers and suppliers to expedite materials for customers

Illinois

• Working for a Fortune 500 organization and giant name was quite the experience. It allowed me to lead projects, people and continue to build on the narrative and brand I had worked to create of a leader with a focus on.
• Executive sponsor for office wide training, Performance Improvement Initiative, resulting in decrease in fee payout to customers and immediate increase in office wide LTD metrics
• Identified staffing needs, training opportunities and… Show more Working for a Fortune 500 organization and giant name was quite the experience. It allowed me to lead projects, people and continue to build on the.
• Identified staffing needs, training opportunities and process improvements to streamline attendance, personal time and interview process
• Coordinated, planned and implemented new employee activities in partnership with training function: facilitate job coaching, determine need areas and ensure production
• Directed associates in the achievement of performance guarantees and exceptional customer service

Greater Chicago Area

• I had the fortune of working with an incredible group of people from my specific leader, Shirley Williams, to fellow management members and if not for the realities of the economic climate of being a non-profit I may.
• As Staffing lead, partnered with production area management to ensure proper staff levels on a per project basis
• Managed exempt and non-exempt staff of senior supervisors, supervisors and associates in production area consisting of data-entry… Show more I had the fortune of working with an incredible group of people from my.
• Managed exempt and non-exempt staff of senior supervisors, supervisors and associates in production area consisting of data-entry, mail-out, coding and telephone shop
• Prepared weekly and monthly reports to update various clients on projects
• Established project guidelines, performance standards, and staffing plans to ensure accurate data gathering requirements and deadlines

• Not only did I work with the man I consider my mentor but I had the opportunity to learn a tremendous amount about leadership, interact closely with Human Resources and most importantly I began an over a decade love of.
• Coached and developed team leaders and associates using one-on-one, group meetings, performance appraisals and project work
• Implemented… Show more Not only did I work with the man I consider my mentor but I had the opportunity to learn a tremendous amount about leadership, interact closely with Human Resources and most importantly I began.
• Implemented cross-departmental training initiatives and led informational tours of office operations
• Managed two exempt customer service trainers, 12-14 non-exempt team leaders, and at peak of 120 associates in an approximately 40,000 weekly call volume center
• Assisted with department operations functions on call forecasting and trends in order to route calls appropriately and determine best possible staffing

Education record

Bachelor, Business Management, 3.68

Mba, Business, 3.66

Relevant Courses: MBA502 Organizational Behavior MBA532 Technology and Management MBA506 Ethical and Legal Issues MBA524 Strategic.

Masters, Hr Management & Development, 3.66

Relevant Courses: MGT533 Organizational Behavior and Development and Change MGT515 Training and Development: Systems and Practices MGT521.