Deen Chowdhury Email and Phone Number

Project Management duties-• Creating and delivering project work plans and revising as appropriate to meet changing needs and requirements.• Identifying resources and assign responsibilities when require.• Liaising with the team and diverse groups of stakeholders to ensure effective communication and governance.• Working with leads to ensure the projects’ objectives are turned into tangible deliverables.• Delivering progress reports, proposals, and other required documentation to various audiences, including project team, internal and external sponsors and key stakeholders.• Developing mechanisms to facilitate maintain the project library which includes project log, reports, filing, collecting and analyzing data throughout the project lifecycle.• Collecting, analysing, presenting and disseminating quantitative and qualitative data. This include the use of questionnaires, interviews and focus groups.• Reviewing and maintaining an overview of relevant research, best practice, topic-specific literature, national updates and benchmarking reports produced by NHS partner organisations.General duties -• Provide high level administrative support the Quality Improvement Team.• Manage, organise and support the planning of complex meetings, events and conferences which includes venue booking, arranging equipments, refreshments, preparing packs and registering attendees, this can involve the re-allocation of specific tasks to ensure deadlines are met.• Manage own workload and activities, including emails and diary. Operational Management (End date: August 2017)-• Line management of administrative staff within Stroke Clinic. Assist senior team with recruitment and retention of doctors and admin staff. Responsible for authorising additional clinical/non clinical bank shifts. • Validate ED Breach report, maintain regular audits on Information Governances, data protection, Outpatient clinic to ensure compliance with the departments.

General duties and operational Management - • Established communication channels to provide effective exchange of views and mutual understanding across the services.• Attended or chair relevant meetings as required and undertake ad hoc projects at the discretion of the General Manager. • Worked collaboratively with the team to ensure the efficient and effective day to day running of the units – matching resources to need with flexibility to respond to workload pressures.• Analysed detailed information, support and advice to the General Manager, Senior Nurses, Ward Mangers and Service Leads on issues arising within own portfolio of pathways and services.• Contributed to the development and lead on the implementation of best practice, service modernisation and improvement plans and strategies in the services. Authorised additional clinical/non clinical bank shifts. Human Resource and Financial Management -• Managed administrative staff within the services. Worked closely with HR personal, senior team with recruitment and retention of doctors and admin staff. Handled all necessary e-forms including request to recruit and termination. • Supervised and supported front line staffs, clinical and non-clinical team with day to day issues. Promote equal opportunities for staff and patients in accordance with the Trust’s policies.• In partnership with the Finance team ensured the departments budget was maintained accordingly, identified areas of overspend, cost pressures and savings.

Efficient Patient Flow -• Arranged and facilitated process to ensure a smooth patient flow across services. Key Support - • Worked closely with clinical/non clinical teams to executed daily activates efficiently, e.g. completing Social Services referrals, escalate delays and issues and assist managerial staff to prepare for bed meetings.• Supported Senior Clinical Site Mangers on issues related to Bed Management, Moving patient round the hospital and other key issues.

General duties –• Provided professional administrative and clerical support to unit acting as first point of contact for users of the service and dealt with all enquiries. Checked individual patient information and make any necessary alterations to the health record and to the Care Records System (CRS). • Updated daily Bed Board on Care Records System (CRS). Booked and maintained specialist clinics appointments/follow-up as requested by the clinician within appropriate timeframes. Informed patients about their appointments times/dates via telephone calls and letters.• Assisted in routine duties, such as receiving calls and messages, relaying messages in timely and appropriate manner. Provided recreational and conversational support for patients while in the unit.  Ad-hoc duties – • Worked closely with clinical/non clinical teams and other key stakeholders from the Trust to resolve patient queries, clinic/theatre (TCI’s) cancelation and transport related issues. • Reviewed and maintained daily Venous Thromboembolism (VTE) risk assessment to ensure targets are achieved.

As a brand ambassador for Nest & Hope, I am dedicated to representing our company with professionalism and expertise. With a deep understanding of the real estate industry, I am committed to delivering exceptional service to our clients and promoting our brand in a positive light.I possess strong communication skills and a passion for helping clients find their perfect rental property or managing their investment properties with care and attention to detail. I am knowledgeable about the local market and strive to provide valuable insights and guidance to both tenants and property owners.

• Managed patient transport for Renal Dialysis. • Maintained effective communication at all levels through working closely with the patients, clinical/non clinical Staff, internal and external agencies to ensure safe, efficient patient care. I trained and coached the clinical/non clinical Staff on Patient Centred Scheduling (PCS) and assisted with any issues.• Developed and maintained data and information, to ensure that all relevant discharge information is recorded accurately and passed onto the relevant onward services in a timely manner. Identified potential problems which may delay patient transport and actions accordingly. Ensured any discharge problems are escalated to the Demand Centre, Carillion or management.• Provided comprehensive administrative support to ensure SATCON (Patient satisfaction), Exception Tracking (Complaints, problems and other transport related issues), Patient Champion Scheme and Clinical Surveys data are collected, recorded accurately and available for review on a regular basis. Also generated regular report on activity, delays, complains and discharge issues, as required. Handled politely and effectively telephones, emails and written enquires from patients, wards and other relevant departments. Organised and coordinated meetings with the team, patient focus groups and wards. Reported weekly achievements to Area Service Delivery Manager.Recommendation:Gail Stringer-Service Delivery Specialist at Coperforma wrote: May 31, 2014 10:02 PM." I would recommend Deen as a Service Delivery Specialist. He has excellent customer service skills. He is calm and methodical under pressure. It was a pleasure to work with Deen."Jeremy Landey FCILT-Operations Director at Coperforma wrote: " Congratulations. They are extremely fortunate to have you as an employee. I am sure you will be successful and make a positive impact to the lives of the patients."

• I Provided help and information on a range of products to the customers, in accordance with set procedures and standards to meet individual customer needs. I also ensured that every customer is treated in a warm, friendly and respectful manner and showed genuine interest in their needs and made them feel valued as a customer.• I engaged directly with customers to resolve their queries efficiently and supported all team members to carry out tasks effectively. • Worked well at counter, welcome desk, banking hall and completed back office activities. I built and maintained effective relationships with specialist advisors to maximise the branch market opportunities, and allowed the delivery of better performance, which in turn generated more business. This also allowed me achieve my goals within the workplace.• I developed the necessary knowledge and skills needed to achieve successful delivery, by expanding personal skills and qualities to provide accurate and current advice, and appropriate support to customers and colleagues.

• I Provided on-the-spot information, comprehensive advice and solutions to all customer enquiries relating to Council Services. I listened to all enquiries and concerns sensitively, being accountable at all times and kept the customer informed of the progress of their enquiry.• I communicated with customers in accordance with set standards and customer care initiatives. I also carried out assessments on customers to find out their eligibility for council services. • I performed general administration and clerical functions, and dealt with a wide range of issues relating to the Local Service Centre. • I provided support and guidance to new staff on office procedure.

• I worked with the Student Recruitment Team at on-campus to promote an affirmative image to all students and visitors.• I showed students and visitors around the college and encouraged students to consider college as a viable and attractive option. • I promoted college services and supported students and fellow staff members involved in the activities, in a safe and friendly manner.• I delivered presentations drawing on own experiences of education.