Deena Albin

Deena Albin Email and Phone Number

Senior Development Officer @ Sheltering Wings
Indianapolis, IN, US
Deena Albin's Location
Indianapolis, Indiana, United States, United States
Deena Albin's Contact Details
About Deena Albin

Experienced Director of Operations with a demonstrated history of working in the non-profit organization management industry. Skilled in Sales, Contact Centers, Management, SaaS, and Sales Presentations. Strong operations professional with a Business focused in Business, Management, Marketing, and Related Support Services from Indiana University-Purdue University at Indianapolis.

Deena Albin's Current Company Details
Sheltering Wings

Sheltering Wings

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Senior Development Officer
Indianapolis, IN, US
Deena Albin Work Experience Details
  • Sheltering Wings
    Senior Development Officer
    Sheltering Wings
    Indianapolis, In, Us
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  • Makemymove
    Community Engagement
    Makemymove Jan 2023 - Present
    Indianapolis, Indiana, United States
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  • Ajaa (Avon Junior Athletic Association)
    Director Of Operations
    Ajaa (Avon Junior Athletic Association) Jun 2015 - Dec 2022
    •Led the organization as the Interim Executive Director for eight months (Oct 2020 – April 2021) and then an additional three months (June 2016 – Aug 2016) to ensure the continuity and success of the organization during executive leadership transition.•Provided leadership during the pandemic to ensure appropriate communication around the various sports being impacted while keeping registrations stable.•Oversee and process all sport programs and leagues registration including the identification, implementation and training for staff on the new registration software.•Develop and sustain relationships with major partners, sponsors and vendors.•Manage and direct office staff on day-to-day operations and provide reporting to the Executive Director to ensure program efficiencies and consistent language on programs•Act as the point of contact for families participating in the twenty-two various programs resulting in over 3,700 registrations a year by managing details and being available to respond to questions as needed. •Create and provide training for all the sports Commissioners on processes, expectations and reporting practices through the Program Playbook. This includes budget development and financial reporting to the Board of Directors and the Executive Director.•Contact current/previous sponsors and assist in sponsorship renewal and/or generation; assist with fundraising•Event planning/execution for multiple events throughout each year •AJAA Golf Outing Committee lead since Inaugural in 2016•Oversee all marketing and social media for the organization working in conjunction with the various commissioners & volunteers to ensure consistency in brand.•Administer program logistics for all sports that include but are not limited to ordering uniforms and trophies, registration and fundraising efforts. •Control payroll processing including new hire onboarding documentation and all HR related tasks.
  • Skate America
    Sales & Events Manager
    Skate America Nov 2014 - Jun 2015
    Sell, oversee & execute private parties/fundraising events/field trips. Effectively educate & sell S.T.E.M program (Science, Technology, Engineering & Mathematics) to teachers & administrators. Create FUN!
  • Nicholson Orthodontics
    Patient Relations/Marketing
    Nicholson Orthodontics Mar 2013 - Nov 2014
    • Social Media Manager• Responsible for ultimate production in scheduling• Answering phones/building relationships with patients• Greet new patients, make them feel welcome; build relationships/internal marketing• Post payments; monthly credit card runs; deposits; financials• Manage patient recall system• Marketing to referring Doctors; build relationships with outside offices (plan multi-office events)• Manage collections (collections rate was always below 3% of AR)
  • Immediadent
    Area Manager - Southwest Indy
    Immediadent 2012 - 2013
    Indianapolis
    ImmediaDent is a full service dental provider that offers a wide variety of services, open 7 days a week, 9am - 9pm.ImmediaDent Area Managers ensure the financial success of their reporting 3-4 ImmediaDent Practices. The Area Manager is critical to the success of the operation and possesses business and financial acumen, clinical operation, people motivation, coaching, training and public relations skills, combined with leadership in patient care and practice growth.• Responsible for the financial success of each practice within defined area• Uphold the ImmediaDent Way, ensuring the execution of ImmediaDent 360, Standards of Conduct and outlined policies and procedures• Hiring of Lead Patient Coordinators and staff• Take part in the selection process of Doctors• Onboard all LPC, staff and take part in onboarding Doctors• Employee relations – formal coaching/counseling • Ensure compliance of staffing model• Ensure internal marketing in place• Approve PTO for doctors and LPC’s• Approve timecards for Doctors, LPC’s and final approval of all staff• Supervise HIPPA compliance• Ensure all equipment is in working order – contact appropriate vendor for service if needed• Understand workman’s comp claims• Write employee schedule • Manage call offs from Doctors and staff• Respond to any escalated patient complaints• Ensure completion of all required coursework by staff and all other necessary training and orientation to ensure success• Write and present Annual Reviews
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  • Exacttarget
    Client Relationship Manager
    Exacttarget 2011 - 2012
    ExactTarget is the leading global provider of on-demand email marketing and interactive marketing solutions. Our Software as a Service technology provides organizations a single platform to connect with customers via triggered and transactional email, integrated text messaging, landing pages, and social media.Supported by collaborative global services teams, ExactTarget’s technology integrates with more sales and marketing information systems than any other in the industry, including Salesforce.com, Microsoft Dynamics™ CRM, Omniture, Webtrends, and many others.ExactTarget’s software powers permission-based multi-channel communications for thousands of organizations around the world including Expedia.com, Aurora Fashions, Papa John’s, CareerBuilder.com, Gannett Co., Inc., The Leukemia & Lymphoma Society, The Home Depot and Wellpoint, Inc.
  • Angie'S List
    Senior Account Manager
    Angie'S List May 2007 - Feb 2011
    · Managed a diverse team of Account Managers who provide a valuable service to companies that advertise with Angie's List · Responsible for a portfolio of $9.8 million in advertising revenue managed by on average of 12 Account Managers · Mentored and develop each team member on a daily basis, including solving escalated customer service issues, up-selling, role-playing, etc. · Effectively enforced accountability while maintaining a fun work environment and culture · Ability to effectively mentor a diverse team and have excellent problem-solving skills · Consistently cultivate energy & fun to a growing organization · Trained new reps on a wide array of tools & training (Interaction Client, ALTools, sales)
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  • Angie'S List
    Account Manager
    Angie'S List Feb 2005 - May 2007
    · Promoted to Account Manager from Company Connect and was the first Account Manager · Managed a portfolio initially of over 1.2 million dollars · Responsible for retaining and growing our existing client base by managing all aspects of the business relationship · Provided exceptional customer service, developed relationships, managed collections and grew the relationship by identifying additional business opportunities · Worked collaboratively with our sales team to grow revenue by identifying new sales opportunities
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  • Angie'S List
    Connect Specialist
    Angie'S List Oct 2004 - Feb 2005
    · Promoted from Angie's List Member Sales position into this position and was the first in this department, therefore helping to grow & develop this department. · Demonstrated excellent customer service skills by acting as a liaison between Service Providers and Angie's List via phone calls, emails and fax. · Interacted with many other internal departments. · Demonstrated Excellent listening and understanding ability, conflict resolution skills, written and oral communication (clear and concise), pleasant and helpful telephone demeanor, time management and follow-up, a team player
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  • Angie'S List
    Member Sales Representative
    Angie'S List Mar 2004 - Oct 2004
    · Promoted from Angie's List Member service position into this position and was the first in this department, therefore helping to grow & develop this department. · Sold memberships to prospects that had questions about our service and how it worked · Consistently a high performer not only in the sales aspect of this position, but also in the Quality Assurance aspect. · Set record of selling the most multi-year memberships in one day that has yet to be broken
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  • Angie'S List
    Member Service Representative
    Angie'S List Apr 2002 - Mar 2004
    · Took inbound calls from Angie's List members who were looking for highly rated service companies on the list · Consistently in the top 5% of the call center for Quality Assurance and Member report collection · Often coached peers on how to solicit reports from members at the request of management · Trained new reps on Interaction Client phone system
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  • Bath & Body Works
    Assistant Store Manager
    Bath & Body Works 2001 - 2002
    · Responsible for managing a staff of around 15 people; 30 people seasonally · Increased sales each month over prior year · Ran opening and closing reports, and duties that went along with that for opening/closing · Cultivated a fun, yet sales driven environment

Deena Albin Skills

Account Management Salesforce.com Email Marketing Leadership Sales Customer Service Marketing Selling Management Saas Advertising Training Social Media Sales Management Team Building New Business Development Lead Generation Customer Retention Customer Relations Marketing Strategy Multi Channel Marketing Strategic Planning Social Media Marketing Sales Process Direct Marketing Client Retention Team Management Team Leadership Sales Presentations Cold Calling Online Advertising Sales Operations Business Development B2b Direct Sales Call Centers Strategic Partnerships Coaching Digital Marketing Consultative Selling Solution Selling Problem Solving Online Marketing Time Management Competitive Analysis Product Marketing Contract Negotiation Integrated Marketing Project Management Public Relations

Deena Albin Education Details

Frequently Asked Questions about Deena Albin

What company does Deena Albin work for?

Deena Albin works for Sheltering Wings

What is Deena Albin's role at the current company?

Deena Albin's current role is Senior Development Officer.

What is Deena Albin's email address?

Deena Albin's email address is da****@****ine.org

What schools did Deena Albin attend?

Deena Albin attended Indiana University-Purdue University At Indianapolis, Vincennes University.

What skills is Deena Albin known for?

Deena Albin has skills like Account Management, Salesforce.com, Email Marketing, Leadership, Sales, Customer Service, Marketing, Selling, Management, Saas, Advertising, Training.

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