Microsoft Azure IAAS Support

Extensive knowledge of Windows servers.Exchange admin center o365 admin /Wintel adminIron Port white list and enable TLS port.Migration 2012 to 2019 windows serversVmware maintenance and generating reports to check active VM status Familiarity with latest network technologies and computer peripherals.Experience of installing and repairing computer hardware and telephone communication instrument.Skilled in configuring and installing network system, telephone system, printers, etc.Ability to prioritize tasks and meet deadlines.

Install, configure, tune, maintain, and monitor Windows servers 2008/2012 Enterprise server. Provide Windows server administration within an Active Directory environment. Use monitoring tools to oversee multiple Wintel systems operating within a defined support operations area. Troubleshoot Wintel systems with remote technology such as iDRAC and RDP. Collaborate with clients to develop, implement, and review customer relations service improvement programs. Implement core business processes and assist the client with process improvement initiatives. Recommend changes to policies and establish immediate procedures. Interact with subordinate supervisors, customers, and/or functional peer group managers. Leverage business, technical, and interpersonal skills to manage centre operations, customers, and operations personnel. Coordinate and communicate with other area managers to leverage resources and discuss solutions. Provide continuous training and develop policies and procedures. Analyze, log, track, and resolve complex issues pertaining to networking connectivity issues, printers, Windows servers, and applications. Coordinate hardware and software installations, as well as upgrades

Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnel