Experienced 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐓𝐫𝐚𝐢𝐧𝐞𝐫 at leading automotive company in Egypt, I have over six years of experience in delivering high-quality customer service, training and development, and operations management. My mission is to empower and inspire the customer service team to provide exceptional service to our clients, while also enhancing their skills and knowledge in the automotive industry. I have successfully designed and implemented training programs, manuals,SOPs and assessments that have improved the performance, retention, and satisfaction of the customer service staff. Additionally, I have a strong background in marketing management, with a master's degree from the Arab Academy for Science, Technology and Maritime Transport. I apply my marketing skills and insights to understand the needs and preferences of our customers, as well as to identify and pursue new opportunities for growth and innovation. I am passionate about learning and developing myself and others, and I constantly seek feedback and improvement. I am also proficient in ocean freight, negotiation, and problem solving, and I leverage these competencies to ensure the smooth and efficient operation of the customer service department.