Promoted to implement, reinforce and manage clinical case acceptance and customer service program for 160+ group dental offices. Helped developed dental hygiene commission program to reduce hygiene overhead from 45% hygiene wages to 30%. • Part of the creation of a Clinical Portal and web-based continuing education development for 1000+ employees. • Contribute to development of dental office growth, Increased EBITDA, patient flow, reduced overhead and staff turnover. Successfully created clinical protocols and added/tested dental services such lasers, Implant therapy, All on 4, Sonicare, Zoom Whitening, GLO Whitening, Cerec, E4D and Velscope.• Responsible for creation and execution of company-wide clinical training and development consisting of 65 hands on seminars. Worked closely with dental vendors to provide clinical continuing education programs.

• Worked with Press-Ganey customer satisfaction survey program to help monitor success of practice development. Provided hands on feedback to clinical teams to increase consumer satisfaction by 10%.• Worked with IT to develop treatment tracking, case acceptance and patient follow through reports to monitor program success by 14 to 27%.• Assigned to under-developed practices to increase EBITDA. By working with regional management team, able to increase EBITDA 10-15%.• Consulted with dentists, dental hygienists and non clinical teams to broaden leadership and relationship skills by designing and completing leadership seminars thought out the organization.

Identified and managed projects that lead to the financial growth and further enhancement of the organization. Created metrics to measure and monitor changes and results. Served as subject matter expert for the clinical and customer service aspects of projects. Proven experience as an effective negotiator and problem solver. Ability to complete projects ahead of schedule and under budget. Strategic planner with keen ability to work with multiple departments to create a vision and execute on the vision. • Facilitated field leadership with centralized service department to create a team to promote reactivation of patient accounts from a central location. Project added over $100K in production in 3 months.• Designed, created and managed the first online dental appointment scheduling program that integrated with internal network of 400+ dental providers. Facilitated operations with IT to produce a product that was patient friendly, under budget and high ROI.• Initiated company wide newsletter highlighting company initiatives and promoted corporate wide communication.• Member of corporate steering committee; orchestrated and implement 15 project charters. Streamlined projects, identified more productive methods to achieve top performance, eliminated waste and reduced expenses (5-12%).• Reviewed project reports and schedule status at the completion of each phase.

Combined clinical skills with operations to promote clinical growth and increased EBITDA.• Mentored Dentists and Dental Hygienists in Chicago, Milwaukee, Indianapolis, Raleigh, Charlotte, Jacksonville, Wilmington, Knoxville and Louisville to standardize and streamline protocols.• Hired and replaced clinical and non-clinical teams as necessary and collaborated with field managements and HR.• Reinforced OSHA and HIPPA regulations as needed to help protect the integrity of the organization.• Increased regional hygiene revenue from $500 to $1300 per day.

Dental Hygienist for downtown Chicago dental office• Worked with front office to increase patient flow and fill schedules. Went from open capacity to full capacity in 3 months.• Consistently top producer in production per hour. Increased production from $800 production per day top $2500 per day.• Incorporated dental hygiene aids and materials to office and throughout the organization.

Clinical Instructor for Junior and Senior Dental Hygiene Students.