Deena Mims Email & Phone Number

United States

Los Angeles Metropolitan Area

Sarasota, Florida Area

Current responsibilities include:• Agile Scumban Master for Desktop Support Services Team • IT project management including development of project scope, training and communication strategies, desktop testing, and support. Development of project team website using Atlassian Confluence. Development of user resource website as part of the communication plan using WordPress. • Application deployment and maintenance using Microsoft SCCM • Monitoring and resolution of service tickets using Atlassian JIRA • Active Directory group policy configuration and testing using Hyper-V network and virtual machines

Orlando, Fl

Responsibilities included: • Coordinate & schedule region-initiated and Tallahassee driven projects. Attend weekly status meetings with project team. Maintain DCF Central Region IT project website using Joomla and ARTIOFusion Charts. • Install & maintain all DCF Central Region HylaFAX e-Fax servers. • Provide technical support for all region software and hardware devices. • Develop and deliver documentation for Information Technology training course material for IT staff and all region end users. Coordinate training schedules and conduct on-site training courses. Training included weekly new employee orientation (Basic LAN & Lotus Notes), digital voice recorder with Dragon NaturallySpeaking training, and StarBoard interactive whiteboard training. • Project manager and lead change agent to transition Child Protective Investigators from an office desktop to wireless laptop work environment. Developed deployment, communication, and training plan for DCF District 7 Child Protective mobile workforce. Deployed laptops and presented training to over 400 Child Protective Investigation staff. • Project manager and lead change agent for DCF District 7 child picture database. Developed deployment, communication, and training plan for new child database. Delivered digital cameras and presented training to over 700 DCF District 7 employees who included Adoptions, Foster Care, and Child Protective staff. • Basic network administration using Microsoft Active Directory and Novell 5.1 including set up and maintenance of user accounts, password resets, and network printer installs. Created application objects using Console One. Assisted with the install of file and print servers. Configure and install Cisco switches. • Support of all Blackberry & iPhone devices. Assisted with the implementation of VOIP systems.• Conduct annual security audits and perform basic security administration.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Program Director and Disk Jockey for WTTU 88.5 FM radio station. Managed and trained a staff of 40 volunteer DJs.

Interior Design