Deena Richter Email and Phone Number

• Provide complex and comprehensive clerical support to Associate Dean by scheduling meetings, calendar management, assist in administrative problem solving and project planning• Review correspondence and documents prepared for signature and national accreditation• Responsible for daily operations of the office • Serve as first point of contact for the office including receiving visitors and telephone calls • Manage all aspects of travel including travel authorizations, travel arrangements, prepare itineraries, making arrangement and answering travel questions/issues as needed• Fiscal support including providing monthly updates of expenditures, completing purchase requests, performing budget reconciliations including payroll, purchasing, credit card reconciliations• Compose correspondence, determine appropriate routing, following up to ensure timely action and review all outgoing correspondence for neatness, accuracy and adherence to format of Associate Dean’s personal style• All aspects of event planning including including securing space for events and conferences held on and off site, etc.• Maintain a variety of databases and spreadsheets for historical accuracy of student experiential learning and faculty completed trainings• Manage all aspects of physician onboarding and assist with personnel processes • Input completed trainings by faculty into database, assisting with continuing education credit and providing copies of training records as requested• Maintain official office files for audit records, FOIA requests, training files, etc.• Coordinate special projects • Act as a liaison and facilitator between the College, students, and clinical partners • Identify, recommend and facilitate program improvements• Provide program support by scheduling students for clinical experiences and auditing schedule for accuracy• Manage a high-volume workload in a deadline focused environment• Familiarity with grant funded programs and federal regulations

State government agency• Managed a high volume workload in a deadline focused environment• Analyzed evidence, assessed credibility, and applied appropriate laws while adjudicating claims• Complied with the Department of Labor’s Benefit, Timeliness and Quality Standards for processing claims• Participated in rapid response orientations for displaced workers• Acted as a liaison between the Department of Labor and claimants, employers and other state agencies• Identified and recommended program improvements• Created legal determination letters that directly impacted benefit eligibility • Assembled data and maintained written and electronic records of weekly work search audits• Ensured a high level of customer service to customers while providing complex program eligibility information• Contributed to weekly team meetings and claimant handbook revisions • Mentored level 2 claims examiners and assisted with new staff training• Efficiently filed claims while providing a high level of service for more than 200 customers per day• Served as first point of contact regarding eligibility questions • Evaluated inquiries and routed appropriately based on the nature and complexity of the issue• Reviewed drafts for clarity and grammar • Reported fraud to and created electronic work objects for further analysis

• Independently managed multiple budgets including creation, monthly reconciliations, and yearly audits • Managed all aspects of payroll for the department • Processed monthly bills and credit card reconciliation • Supervised office support team and managed the hiring and training for office assistants • Oversaw daily operations of the office by establishing office policies and standards for administrative functions• Processed personnel forms such as performance development plans, time off requests, and personnel action forms• Created a newsletter, updated manuals, and drafted letters based on verbal instructions • Maintained and updated the website • Provided proofreading services for various publications• Coordinated travel arrangements for the director and colleagues • Managed calendars for department and procured meeting space• Acted as a liaison between Student Support Services and other campus departments• Served as first point of contact for internal and external customers in person or over the phone• Provided first-tier application screening to ensure compliance with grant regulations, rules and institutional policies

• Responsible for all aspects of student services for 250-300 students per year• Ensured all new hire paperwork for instructors was completed in a timely manner• Planned and provided group orientations to new students and instructors regarding the program and the facility• Procured and negotiated contract for off-site classrooms• Provided backup secretarial support to the administrative team• Hired and supervised student workers• Served on several task forces and developed resource manuals

• Provided clerical and secretarial support to the director and program administrators• Managed budget and enrollment reports• Provided front line support to students, faculty, and staff• Assisted in planning student orientations and updated orientation materials• Made travel arrangements for the director and staff• Facilitated annual faculty development and staff training workshops• Received, sorted, and distributed all mail and electronic inquiries• Oversaw the university vehicle schedule and maintenance log