Deena Boyd Email & Phone Number

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Partner with and support the leadership of the Chief Administrative Officer. Communicate effectively to identify and define project requirements, scope, and objectives. Secure the success of the Human Resources Department. Oversee the planning and management of the Human Resources department’s team goals and project schedules.Develop and maintain Excel PPDs (Project Performance Databases) in shared drives. Control project-related paperwork ensuring that all necessary materials are current, properly filed, and stored in adherence to Compliance policies.Monitor and track overall progress and timely achievement of target objectives. Ensure all aspects of a project are organized and remain in alignment with identified timeline of deliverables. Clarify and prioritize competing priorities and deadlines. Provide direct support to key leadership by assisting in the management and direction of staff programs and activities. Prepare, edit, and arrange highly confidential documents, reports, agendas, presentations, agency-wide announcements, and speeches. Ensure the proper handling of highly classified and limited distribution materials. Present and interpret HR project status reports, special reports, and policies and procedures to Senior Leadership and Executive Cabinet. Share supplemental data visualization in the form of written reports, spreadsheets, and PowerPoints. Undertake project tasks and other duties as assigned. Support the office of the CAO with cross-functional collaboration with IT, Communication, Facilities, and TED teams.

Philadelphia, Pennsylvania, United States

Administer critical level administrative support to the office of the Chief Human Resources Officer. Manage and organize the complex calendar and inbox of the CHRO with full access to Executive calendars, inboxes, and log-in credentials.Schedule weekly, bi-weekly, and monthly high-level Executive Team and Legal Counsel meetings. Coordinate travel logistics, build out itineraries, and confirm reservations. Maximize the CHRO’s time and priorities ensuring the schedule is followed and respected.Control the CHRO’s administrative actions and route staff actions to ensure accuracy, timeliness, and successful completion of actions affecting key Agency programs. Compose and edit high-quality agendas, presentations, agency-wide announcements, and speeches for high-attendance public engagements.Perform internal management support in the areas of program cost monitoring, annual fiscal planning, and development of annual work plan(s) for organizations of limited scope. Counsel and advise the Chief Human Resources Officer for annual merit-based compensation Schedule merit-based performance review sessions with all 20 Human Resources staff. Prepare and revise legal counsel approved separation agreements for identified agency staff. Collaborate with Benefits Team to ensure the most up-to-date and correct data entry. Maintain accounts and internal business and travel expense reports. Maintain external business, legal, and travel expense reports for partners. Ensure that Agency-wide and Human Resources department-specific invoices receive the appropriate executive approval and are paid on schedule. Perform administrative tasks and other duties as assigned. Independently coordinate with other administrative staff to ensure accurate completion of office administrative work.

Philadelphia, Pennsylvania, United States

Operated a small home-based graphic design business from the ground up creating still and animated album covers for mid-level musicians and social media influencers with Photoshop CC. Spearheaded the entire process from securing clients, negotiating deals, and creating album covers within a seven-day turnaround for profit.- Collaborated, brainstormed, and strategized directly with clients matching unique artistic visions with project budgets and release dates - Resourcefully and proactively utilized free social media marketing software to identify high traffic days, times, and hashtags to maximize engagement and sales - Fostered meaningful relationships within the Instagram Art community to gain inspiration and received mentoring from mid-profile visual artists - Negotiated deals and contracts to acquire and maintain repeat clients for custom promotional and marketing visual materials - Continued to master advanced photo manipulation techniques and share progress with Instagram followers

Camden, New Jersey, United States

Prepared and delivered high-quality supplemental lectures on research evaluation, source analysis, and post-secondary writing composition standards for two 4-week cohorts of 30+ incoming Nursing and Business majors. Supported and assisted lead faculty. Created and evaluated custom lesson plans, downloadable graphics, and media to address student academic concerns and pain points during lecture and 1-on-1 office hours instruction. Frequently collaborated cross-functionally with Administration and Education staff. Ensured syllabus course goals were met by EOF students through weekly 1-on-1 meetings with the Assistant Academic Success Director, and bi-weekly staff meetings with the Teaching Assistant team. Enhanced course content through the remediation or modification of lecture material. Accurately identified foundational weaknesses and integrated differentiated instruction in Zoom breakout rooms.Established and maintained meaningful connections with students from diverse backgrounds in a distance learning environment.

Italy-Remote

Successfully delivered 90-minute weekly online ESL/EFL instruction on American history, culture, and everyday life in a distance learning environment to 20+ international Italian high school students preparing to enter the U.S. within 3 months. Observed and followed the provided curriculum. Prepared for each lesson by carefully reviewing the material including supplementary materials as appropriate.Cultivated a positive, fun, and inclusive distance learning environment. Motivated students to produce spontaneous English by incorporating individual likes and interests discovered during class check-in. Take accurate attendance. Provide post-cohort summative feedback to the Administration team for the purposes of evaluating the strength of teacher training, syllabus, and course materials provided by the institution.

Vineland, New Jersey, United States

Coordinated the day-to-day operations in a high-volume, multi-level luxury salon. Facilitated clear communication between the front desk, management, and salon professionals. Maintained excellent standing with the New Jersey Division of Consumer Affairs. Directed and mentored a team of three junior-level staff throughout their employment lifecycle on state laws, best practices, and salon values. Shampooed, conditioned, and prepared client hair for cut, color, styling, and permanent texture services. Assessed the condition of client scalp, skin, and hair. Informed stylist of any abnormal findings during pre-service treatment. Assessed, investigated, and documented frequent guest and employee concerns in a monthly report to facilitate active discussions regarding strategy and procedure during monthly off-site staff meetings.

Vineland, New Jersey, United States

Consistently delivered a top-notch dining experience to guests in a diverse, multicultural neighborhood by guiding patrons through the Applebee’s menu, thoroughly describing menu items in sensory detail, and asking open-ended questions to best understand guests’ needs and possible accommodations and modifications with a smile.- Identified potential areas of customer dissatisfaction and corrected issues avoiding escalation or management intervention - Demonstrated mastery of verbal and written communication boosting workflow efficiency between the front and back-of-house staff- Reduced POS entry errors with focused, open-ended questions to input guest orders accurately and efficiently

Vineland, New Jersey, United States

Excelled in handling a variety of administrative and clerical tasks in a fast-paced, high-traffic, multi-ethnic salon working in close collaboration with Cocoa Bay’s CEO to quickly establish a reputation as a key player in the company through demonstrating meticulous attention to detail, ability to discern high-priority tasks, and safeguard confidential information about celebrity clients.- Managed highly organized calendars and schedules, coordinated industry training, and special events for salon professionals - Consolidated frequent employee concerns into informal memos to address with the CEO and bi-monthly 1-on-1 meetings - Operated a high-volume, multi-line phone and corresponded with multicultural clients using exceptional phone etiquette

Bachelor Of Arts - Ba, English Language And Literature, General, 4.0

Despite what many may think, my Bachelor of Arts-English degree has awarded me opportunities I would have never thought imaginable..

Associate Of Arts - Aa, Drama And Dramatics/Theatre Arts, General

Activities and Societies: Phi Theta Kappa