Quality Assurance Engineer
Currentweb and mobile app testing , accessiblity testing, Single point of contact for receiving calls and email from the customer, the end user and raise service ticket in the service management tool.Provide timely update to the customers on the status of the service ticket and escalate to the appropriate support team based on the severity Incident management. Handling major incidents with high business impact. Also provide accurate updates to the higher management.Handling technical escalations and ensuring correct escalation procedure is followed on all critical outages and incidents.Ensure RCA for all the Major incidents are reported to the higher management.Change management. Initiate CAB meetings and work with various support teams for change request and their approvalsEnsure all the changes have followed the Change Process and implemented .Identifies and escalates Change records that do not adhere to SLA requirements.User access management Reconciliation, Providing and delimiting system access to the users.
