Deenadayalan V Email & Phone Number

Bengaluru, Karnataka, India

Production support lead

Bengaluru, Karnataka, India

Bangalore, India

 Diverse set of responsibilities in monitoring health status of servers, hosted applications to ensure high quality and predictability of deliverables - both in terms of support delivery and support maintenance. Good Knowledge in the monitoring tools such as Control-M, Geneos and troubleshoot the jobs in case of any failures or alerts.  Responsible for Exception handling, Error Verification, New Error occur while trades and reporting.  Ensure all the trading applications are ready to trade before, after or during the business hours and continuously reporting the status to businesses. Responsible for Providing Support to Development team for the reporting the Trade issues and providing workaround during critical outages. Executions of Testing Scripts in UAT (User Acceptance test) and providing root cause analysis for the errors and exceptions.  Report analysis and creation using SQl, Unix scripts.  Responsible for assigning the ticket to the next level for the undiscovered error and exceptions to Business users, Development and other Technical Support team. Extracting the team’s work logs using the ticketing tools such as JIRA, Incidents based on the management request.

Bangalore

Apple Advisor

Chennai Area, India

Key responsibilities are as follows: Maintain a high level of Quality and Customer Satisfaction while handling customer queries and tracks and documents all customer and problem information.Escalation Engineer: -  Second Level of support for all incoming service calls via email, chat and remote mode Perform all phases of troubleshooting including analysis, research, and resolution of technical problems for operating systems as well as the products supported. To update oneself with the project related procedures and understanding the knowledge base contents including the updates.

Chennai Area, India

Technical Support role for Widows Vista operating system.

B.E, Computer Sc, I

Activities and Societies: Games and connecting with friends B.E

Bachelor Of Engineering (B.E.), Computer Software Engineering

Activities and Societies: Participated in Town Halls, ehxibitions. Computer Science Engineering