Deena Graves Email & Phone Number

EXPERTISECUSTOMER SERVICE. Deliver stellar personal service that delights customers, exceeds expectations and maximizes profits. Cultivate relationships with vendors and support resources to execute top-of-the-line customer care. Design and manage the logistics to launch special events to build brand and showcase product. Convert shoppers in to loyal customers with product knowledge, confident feedback and follow throughOPERATIONAL MANAGEMENT. Develop systems and standardize procedures to achieve operational effectiveness. Hire and on board staff to maintain the culture of the company and to assist in daily operations. Collaborate with technical support companies to set up systems, monitor updates & troubleshoot issues. Identify inefficiencies and make recommendations for process improvementsADMIN SUPPORT. Facilitate payroll and monitor compliance of company, state & federal regulations. Format, generate and analyze reports to set goals, assess needs and monitor product flow of a retail store. Proficient in Microsoft Word, Excel and QuickBooks. Coach, counsel, mentor and discipline employeesACCOMPLISHMENTS. Built and retained a customer base to maintain personal sales of 60% of department sales. Managed a $2.3 million multi-department retail operation. Developed and implemented the visionary ideas to launch six start ups in a retail store that grew 30%. Modernized the selling floor space a 20,000 sq. ft. building to transform image & grow customer base

Listed skills include Customer Service, Analytical Skills, Event Planning, Operations Management, and 16 others.

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  Drake University

  Finance, General