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Responsible for various human resource functions, including benefits design, and administration of employee benefits enrollments, terminations, changes for 125 employees. Provide guidance, support and counsel to leaders and employees on benefit related issues, as well as policy and procedure clarification. Manage internal and external full-cycle recruiting, applicant tracking, pre-employment drug and background screens; manage new hire orientation/onboarding process and day-to-day operations relating to human resources. Serve as an advocate, liaison and counselor to support leaders/employees in determining optimal approach for resolution. Thoroughly investigate and resolve employee relations issues including complaints, harassment allegations, terminations, discrimination, and situations involving workplace interpersonal conflict. Process bi-weekly payroll for salaried and hourly staff.

Built and retained clientele of prospects for online degree programs. Assisted students throughout the entire enrollment process. Specialized in all degree programs. Notable Contributions: Created and taught student retention to team members. Instrumental for the success of over 85% of the students I enrolled.

Conducted and facilitated the recruiting, hiring , counseling and training of new employees. Reviewed resumes daily to ensure proper fit of employees for clients. Performed various tasks, such as maintaining human resource laws and policies. Maintained ongoing professional relationships in order to improve customer satisfaction for existing and new clients. Notable Contributions: Increased sales 30% for existing clients via skilled marketing and excellent customer service Created and implemented new billing structure for company's largest client (Avent). Exceeded companies' standards on a monthly basis for interviewing, hiring and sales. Maintained ISO certification standards

Provided superior customer service to all clients while resolving problems and sharing product knowledge. Created and implemented sales promotions that increased sales in department by 35%. Managed over 50 clients with personal needs while maintaining store and customer relations. Notable Contributions:Successfully trained entire department on new computer program. Instituted a personalized item for department that lead to Scottsdale Nordstrom winning #1 sales and revenue for 2000.

Managed 2 regions and 4 locations. Responsible for all payroll, benefits, compensation and incentives for all employees. Trained and motivated all staff members in sales, customer service, inventory control and loss prevention. Controlled individual stores budget by implementing appropriate stock buying, proper staffing and consistent sell-through of goods. Notable Contributions:Exceeded sales goals by 25% over a one year period by successfully organizing special events and community involvement.Consistently surpassed and exceeded all sales goals on a monthly basis. Successfully increased boutiques presence in all local areas increasing sales and community involvement. EARLIER CAREER