Deena Hindi Email & Phone Number

Whitestone, Queens

Provide a full range of high-level support services to the Chief Executive Officer and Chief Operating Officer, including managing confidential correspondence, travel arrangements and meeting preparation. Assist in developing and implementing office and company-wide systems and procedures. Work closely with the Chief of Legal Operations to help oversee and control the workflow of insurance and legal matters. Heavily involved in various facets of company expansion. Screen and interview potential applicants. Manage unemployment claims and help oversee fleet management. Draft, edit and proofread brochures, booklets and posters. Liaise with the skilled nursing facilities to ensure that established procedures are consistently followed. Collaborate with senior staff to plan and implement successful company-wide functions including conferences, retreats and team-building events.

Brooklyn, Ny

Customer Service Manager, June 2011 – December 2015 (promoted after six months)Customer Service Representative, December 2010 – June 2011 Supervised a staff of customer service representatives, billing associates and receptionists. Continually introduced new protocols and redefined existing procedures, resulting in improved productivity and an average monthly order processing error rate of .002%. Consistently maintained a 98% customer satisfaction rate. Oversaw all order entry and EDI orders to ensure correct products are shipped. Communicated with customers to resolve issues promptly. Collaborated with programmers to implement new computer functions and fixes for maximum program performance. Monitored all open orders and release backorders upon receipt in the warehouse. Managed all invoice processing, credit applications and credit card transactions.

Brooklyn, Ny

Managed and supervised junior clerical associates. Identified and resolved IT problems quickly to ensure office productivity remained uncompromised. Tracked all ocean shipments and guaranteed prompt delivery to designated warehouses. Communicated with overseas office regularly regarding production schedules, purchase orders and import documentation. Liaised with all customers including major international retailers on all aspects of outstanding projects. Instituted and maintained computerized financial records. Drafted, edited and proofread copy for websites, brochures, newsletter and all outgoing correspondence. Handled all accounts payable and receivable as well as payroll responsibilities. Assisted the owners of the company with all administrative tasks.

Brooklyn, Ny

Operated a successful home-based business offering comprehensive resume services. Created new resumes and cover letters, revamped existing versions and provided interviewing assistance.

New York, Ny

Worked with various departments including Human Resources, Finance and Administration, Special Events and Security to manage special projects and functions. Assisted with the coordination of the Museum’s Capital Campaign which raised substantial funds and exceeded established goal. Created PowerPoint presentations for museum lectures. Designed forms and brochures utilizing desktop publishing programs. Created and implemented an efficient conference room scheduling and institutional calendar system utilizing Microsoft Outlook. Handled written correspondence, meeting preparation, travel arrangements and all incoming calls. Maintained mailing lists in fundraising database.