• Analyzes business results using the required reports and develops action plans for improvement.• Selects, trains, and retains quality team members.• Creates and monitors performance improvement plans for individuals to effect maximum performance.• Effectively coaches and develops team members to full potential.• Develops and implements policy and protocol designed to attain and maintain a positive customer experience.• Creates Standard Operating Procedures (SOP) which has been proven to increase revenue, enhance performance of installers and associates and creates a positive experience for the customer.• Review data for the purpose of increasing profit margin per sale and decreasing labor pay.• Currently manages 6 of the largest installation departments within the organization, with up to 75% travel.• Responsible for the effective management of independent sub-contractors to ensure fair job distribution and quality service.• Accountable for ensuring adequate supply of installers to meet the demand of sales.• Manages market installation departments in the absence of an Installation Manager which includes daily distribution of work, customer interfacing, price negotiations and upselling of product to customers.

• Responsible for all flooring installation for new construction and remodels for several retail stores, such as: Nine West, Easy Spirit and Stuart Weitzman. • Projected materials needed for future store openings and remodels. • Responsible for managing the warehousing of all flooring materials for future use. • Measured architects drawings to determine how many square yards/feet of flooring product is needed. • Researched freight companies to determine the best method of shipping flooring products to comply with store openings. • Coordinated with flooring vendors and sub-contractors to negotiate pricing/payment terms for flooring products and to make sure materials were available for projected store openings. • Responsible for purchasing flooring materials for clients and billed clients once project was complete. • Created proposals to bid on new construction and/or remodeling projects that explained how much flooring material was needed and the cost for each product. • Invoiced clients at the completion of each project. • Responsible for supervising subcontractors to keep project on schedule. • Remitted payment to sub-contractors once flooring was installed and management of each store approved the work.

• Demonstrated sufficient product and technical knowledge as well as pricing relating to Salesmaster’s flooring products. • Coordinated product knowledge and development through presentations. Conducted classes, which gave architects credits towards their yearly requirements. • Maintained very good customer relations and rapport with over 250 architects and designers. • Exhibited products at trade shows and attended trade shows to review competitors’ products. • Ordered required materials, maintained stock, developed and implemented creative presentations and displays. • Conducted site visits throughout NYC, NYS and NJ to give expertise on proper product usage. • Visited 250 Architects and Designers quarterly for the purpose of specifying products on their projects.