Bradley Deener Email & Phone Number

Lexington, Kentucky Area

Great Lakes Business Unit

• Client Technical Sales in Financial Services Sector for Fortune 500 Banks and Insurance companies for on-premise and cloud technologies. Analyzed and aligned clients’ business strategy to determine system architecture.
• Project lead for enterprise portal and web content integration pilot that lead to a $1.2M sale at a state government agency. Gathered detailed business and technical requirements, provided logical and physical.
• Collaborated with L3 support team to troubleshoot and resolve client issues from application, network, web server, and o/s levels.
• Guided customer deployment of social solution from small proof-of-concept to current production deployment by designing a framework where business owners own, author, and manage content and communications.
• Ensured software adoption at large retailer via active client management and proactive support, increasing 1st year deployment by 200% over plan. Orchestrated end-user training and problem analysis for operations and.
• Showcased product vision through demonstrations and business case presentations at prospect meetings.

Global

• Orchestrated initiatives that supported product go-to-market plans at a global level. Developed and validated scalable, redundant, and secure architectures for multiple customer environments.
• Provided the voice for the global field sales team; coordinating and aligning with offering managers, product managers, and geography leads.
• Technical escalation point for Technical Sales Specialists and Senior Solutions Specialists for Unified Communications and Collaboration platform.
• Collaborated with development team to troubleshoot and resolve critical situation issues.
• Defined and developed a new content delivery system for Technical Sales community, allowing just-in-time product deliverables in self-paced atmosphere, reducing travel expenses and facilitating faster training.
• Created a new model for the creation of technical assets based on standardization, interoperability, reusability, and extensibility reducing develop-to-deliver time from 10 days to 2 days.

Global

• Served as Worldwide Subject Matter Expert (SME) for collaboration products. Directed project planning, translated technical specifications into statements of work, and addressed Requests for Proposal (RFP) and Requests.
• Developed and reviewed architectures for multiple customer environments through Solution Assurance Reviews (SAR) and individual consulting efforts, decreasing customer exposure to risk of deployment.
• Assisted field sales teams in closing sales for over 200 unique customers, progressing pre-sales opportunities by planning and assisting Proofs of Concept (PoC), Proofs of Technology (PoT), and pilot deployments.
• Designated advocate for high-valued customers in software beta program; worked as liaison between development and customer, coordinating feedback and requests for enhancement.

Global

• Resolved technical hurdles for customers in pre- and post-sales engagements, increasing revenue and customer satisfaction.
• Navigated cross-organizational matrix of internal and external groups, ensuring coordination and reducing redundancy of effort.
• Designed, developed, and deployed custom applications for centralizing team procedures, increasing team productivity and accountability.
• Led multiple Sales and Technical Enablement Workshops (STEW) targeted at 450 global IT Professionals. Designed agendas to support imminent product releases, built schedules for targeted assets, and assembled delivery.

Global

Designed, developed, rolled out and coordinated series of technical training programs ensuring that new processes and software releases were quickly adopted by the organization. Assembled agendas and build schedules. Led teams through the logistical challenges of delivering a full week of highly technical education to groups of field sales at multiple.

Lexington, Kentucky Area

Level 1 and 2 support engineer for T.120 based collaboration products. Project lead in building lab, presentations, and custom applications for professional conference events such as Lotusphere, IBM DevCon, eBusiness University, and Knowledge Management University.

Bachelor Of Science (B.S.), Computer Science

Activities and Societies: Alpha Tau Omega

Bachelor Of Science (B.S.), Business Administration / Data Processing