Deen Hoque Email & Phone Number

Brisbane, Queensland, Australia

Gold Coast, Queensland, Australia

Queensland Airports Limited (QAL) is an accomplished airport operator which owns and operates Gold Coast, Townsville, Longreach, and Mount Isa airports. As a Cyber Security Analyst my role is to ensure the safety and security of critical systems and infrastructure against potential cyber threats. Key responsibility is to monitor, assess, and protect the QAL's digital assets and networks from unauthorized access, data breaches, malware, and other cyber attacks. These capabilities are important in protecting the brand, privacy, and security of the digital assets of employees, contractors, consultants, and customers of QAL. I play a crucial role in safeguarding the QAL's sensitive information, protecting its infrastructure, and ensuring compliance with industry regulations and standards.Key Responsibilities● Monitor and Conduct comprehensive security risk assessments and vulnerability scans across QAL network infrastructure, identifying potential risks and vulnerabilities. Ensure security patches and other technical changes are managed effectively.● Developed and implemented effective security controls and procedures. Monitor and analyse security logs and systems, responding promptly to ensure system security. Governance of access and controls for all users.● Developed QAL Cyber risk register, critical assets register, supply chain management policy and supply chain assessment procedure.● Conducted Information Security internal Audit based on QAL policies and ISO/IEC 27001:2022 Standard.● Collaborated with cross-functional teams, including IT, legal, and compliance departments, to ensure alignment with security best practices and regulatory requirements. Play a key role in implementing and achieving compliance with industry standards and regulatory requirements such as TSP obligations, SOCI acts, Australian Privacy Acts 1988, ISO 27001 standard and ACSC Essential Eight, C2M2 maturity models.

Sydney, Australia

Time Holidays is a dynamic and innovative travel company specialising in end-to-end travel solutions for corporate clients and individual travellers. As a Technology and Information Security Manager, I have been responsible for establishing and maintaining a robust security framework to protect the company's technology infrastructure, customer data, and intellectual property.Key Responsibilities● Create and enforce comprehensive security policies and procedures to protect the travel agency's technology infrastructure, data, and systems. This involves establishing guidelines for user access, password management, data encryption, and network security.● Identify and assess potential security risks and vulnerabilities within the company's technology infrastructure, including networks, systems, and applications. Perform regular risk assessments to ensure proactive mitigation of potential threats.● Oversee the implementation and maintenance of security infrastructure, including firewalls, anti-virus software, and encryption tools. Ensure the security tools are up to date and effectively safeguard the company's IT environment.● Stay updated on the latest security threats, vulnerabilities, and industry best practices. Continuously monitor the company's networks and systems for potential security breaches or suspicious activities, and promptly respond to security incidents.● Develop and implement incident response plans to address security incidents promptly and effectively. Coordinate with internal teams and external vendors to minimise the impact of security breaches and ensure a quick recovery.● Ensure compliance with relevant industry regulations, such as the Payment Card Industry Data Security Standard (PCI DSS) and Australian Privacy Act 1988. Conduct periodic security assessments to evaluate the company's compliance posture and address any gaps.● Ensure Communications and Network Security● Manage and monitor Identity and Access Management.

Australia

Dhaka Mela is an online retail and innovative e-commerce platform specialising in a wide range of consumer products. As an E-commerce Manager, I have been instrumental in driving the growth and success of the online retail shop by optimising the digital shopping experience, maximising conversion rates, and ensuring a seamless customer journey.Key Responsibilities● Overseeing Design and Development of Website● Developed and executed the e-commerce strategy, aligning it with the overall business objectives. Successfully implemented initiatives to enhance user experience, drive traffic, and increase online sales, resulting in a 50% year-over-year revenue growth. ● Managed the end-to-end e-commerce operations, including product catalogue management, pricing strategies, inventory control, and order fulfillment. Implemented efficient processes to streamline operations and improve customer satisfaction.● Conducted market research and competitor analysis to identify emerging trends, customer preferences, and opportunities for product expansion. Leveraged data-driven insights to curate product offerings and optimise the online product assortment.● Developed and implemented a personalised product recommendation feature.● Led the design and implementation of user-friendly and mobile-responsive website interfaces, ensuring a seamless and intuitive online shopping experience across multiple devices.● Implemented and managed various e-commerce tools and technologies, including shopping cart platforms, payment gateways, and customer relationship management (CRM) systems. Integrated third-party solutions to enhance functionality and improve customer engagement.● Oversaw customer service operations, implementing best practices to deliver exceptional customer support and address inquiries, concerns, and issues promptly. Utilised customer feedback to drive improvements and enhance the overall shopping experience.

Queensland, Australia

Fresh Foodz is an advanced dynamic e-commerce platform for Online Groceries specialising in delivering high-quality, fresh groceries to customers' doorsteps. As an E-commerce Specialist, I have been responsible for optimising the online shopping experience, driving sales growth, and ensuring seamless operations in the digital grocery space.Key Responsibilities● Implemented and managed the e-commerce strategy for Fresh Foodz, driving a 75% increase in online sales within the first year through effective marketing initiatives and user experience enhancements.● Developed and executed digital marketing campaigns, leveraging social media, email marketing, and search engine optimization (SEO) to attract and retain customers. Implemented targeted promotions and discounts to drive customer engagement and increase conversion rates.● Collaborated with cross-functional teams, including marketing, operations, and procurement, to ensure accurate product listings, pricing, and inventory availability.● Utilised web analytics tools to monitor website performance, track key performance indicators (KPIs), and generate actionable insights. Implemented data-driven optimizations to improve website usability, conversion rates, and overall customer experience.● Managed the end-to-end order fulfillment process, coordinating with warehouse and logistics teams to ensure timely and accurate delivery of customer orders. Implemented efficient order management systems and processes to reduce errors.● Conducted regular A/B testing and conversion rate optimization to improve website layout, navigation, and checkout process. Implemented personalization techniques to enhance the shopping experience and increase customer loyalty.● Worked closely with the IT team to implement necessary security measures, ensuring data protection and compliance with industry standards. Monitored and implemented necessary updates to payment gateways and SSL certificates to provide secure transactions.

Postgraduate Certificate, Cyber Security

Bachelor Of Business, E-Technologies