Dee O’Donoghue Email & Phone Number

Christchurch, Gb

United Kingdom

Managed rental properties. Ensure the properties stay in good condition and compliant with local laws. Set and manage the finance budgets, oversee rent collection, and handle maintenance requests from residents.

Abu Dhabi

After in-depth systems and process analysis, I installed, developed, maintained, and managed a complex student database CRM Music School Manager (MSM) – the leading schools music database software – to deliver accurate accounting, invoicing and automated scheduling and built an intuitive teacher portal for lesson management and registration. This resulted in deconflicted workplace schedules, enabling 13 teachers’ diaries to allocate music tuition times to 450 students, and facilitated last-minute calendar amendments either from the school calendar events in iSAMS or through teacher or pupil absence. I delivered guidance to parents regarding contract terms and conditions. Coordinated the online waiting lists. I governed the enrolment registration process for tuition and communicated to parents on all aspects of waiting times. Collaborated with the Accounts Department to provide invoice guidance and customer account reconciliation and resolve invoice disputes. Designed analysis reports to highlight individual teacher revenue income streams to assist the Director with the effective management of teachers' workload contributions to the school operations against head count targets. This analysis data was delivered to HOD, stakeholders, including The Board of Governors. Produced complex ABRSM & Trinity music exam timetables, which captured a pre-exam practice session prior to the candidate’s examination to support student success. Engaged in multifaceted support functions, I provided PA services to the Music Director and music teachers. I managed incoming correspondence and enquiries, aiding the Music Director as needed. Assisted with the marketing of termly seasonal posters and created and distributed musical production posters & performance programmes.As an expert superuser and database owner, I provided comprehensive training classes and supported all online users to offer fixes or resolve system glitches as well as support to the Accounts department with billing.

Las Vegas, Nevada, United States

Moved overseas as a spouse with the RAF on military detachment to Nellis Airforce Base in the USA. Took extended maternity leave while living in Nevada to support the war operations.

Stockley Park , Heathrow, England, United Kingdom

Managed all sales order processing functions for Northern Europe to ensure the department operated within the business’ critical controls whilst maintaining maximum output. A dynamic and experienced Sales Administration Finance Manager with responsibility for overseeing both sales administration and delivery through to financial account management functions. This role required strong analytical skills, attention to detail, and the ability to collaborate effectively across departments.Managed all the sales administration processes, including purchase orders, agreements, and customer orders. Lead and mentored a team of seven sales administration professionals.Coordinated with sales to ensure accurate and timely processing of sales transactions. Point-of-Sale (POS) and Order Management System (OMS) Audit specialist in transactional data accuracy in the UK & USA, SOX Compliance (Sarbanes-Oxley Act) - proving compliance.Key contributor to the financial planning forecast figures through dashboard analysis which included budgeting, forecasting, and variance analysis. Assisted sales directors to optimize revenue generation and set sales targets.Provided actionable insights and recommendations to the senior management team based on financial data analysis. Supported sales with special bids sign off, discount margins and the production of sales quotations.Monitored and evaluated financial performance of all business related areas against key performance indicators (KPIs) and targets. Asset managed our demonstration evaluation stock pool, the logistical warehouse processes and SLAs Tracked the department's budgets and controlled and monitored our shipping logistical processes and procedures.Delivered onboarding training with cross-functional teams, including sales, engineering, marketing, finance and sales operations to drive business growth and increase profitability.

Hillingdon, England, United Kingdom

Oversaw the Price Increase Annuity Team of five. Created new marketing pricing bulletins in accordance with standard and non-standard business copier contracts. Managed a customer contract database which comprised of 25,000 bespoke pricing clients; developed communication strategies to increase this revenue. Developed customer communication mass mailing strategies regarding pricing structures and changes to print service contracts.Engaged as the central escalation point for customer problem solving and escalations. I swiftly identified problems and provided effective resolutions.

Education record

A Levels

Education record