Dayo Ogedengbe Email & Phone Number

United Kingdom

Lagos State, Nigeria

• Provide strategic direction (in alignment with the Corporate HR Strategy) and ensure successful execution of plans for the Human Resources Function in Nigeria
• Guides and advises the management team regarding the implementation of HR processes, such as, Talent reviews, performance management, promotion and compensation
• Collaborates on a strategic and tactical level with operating leaders on a variety of Human Resource and business-related initiatives to support organization and operational goals
• Designs and implements robust HR people strategies that meet the business and people and drives key changes and business initiatives.
• Coordinates the maintenance of a high-performance organization through effective cascading of country goals into employee scorecards.
• Creates a leadership pipeline and succession planning; responsible for team strength & performance.

• Designed and managed talent pipeline; implemented talent acquisition policies and practices and ensured their execution in the Nigerian office.
• Collaborated with the business unit executives, HR Centres of Excellence and HR Shared Services to provide inputs, monitor effectives and help implement HR policies and programmes.
• Executed Learning & Development strategy for Nigeria – including leadership development, business skills and customer service.
• Managed Organisational Design interventions: culture, values, engagement survey, team effectiveness, customer service interventions and performance management.
• Drove and instilled performance management culture in line with Multichoice Group values, such that it supports the attainment of the Company’s goals and promotes employee satisfaction.
• Co-ordinated and implemented the Talent Review and Succession planning

• Performed training needs analysis and determined the appropriate method of developing and enhancing employee skills and performance.
• Reviewed and ensure updates on all operational and technical training manuals for business units based on new products and processes.
• Ensured strategic alignment of the training department with business goals, evaluated individual and organizational performance to ensure training is meeting business needs and improving performance.
• Identified training needs by consulting with stakeholders and using needs assessments, developed and delivered training solutions that meet business needs
• Compiled and managed the training administration, schedule and training reports.
• Ensured the delivery of functional operations training and acclimatized new hires in the customer care group / touchpoints.

• Implemented the retention strategy for subscriber base and achieved significant gains in renewal customer win-backs, conversion and churn reduction.
• Assisted in planning, designing and implementing opportunities for improvement in loyalty and churn initiatives by collaborating with other departments and conducting analytics.
• Cultivated working knowledge of all available data sources and; constructed post-mortems to evaluate the impact of previous large-scale customer initiatives.
• Ensured that customer queries and complaints are attended to real time while ensuring first call resolution.

• Responsible for the shipment of retail and consignment orders and facilitated sales of hardware (wholesale) to super-dealers, sub-dealers and retailers.
• Supervised and properly monitored the warehouse/store/dish lot and forwarded daily / monthly stock-taking report to Supervisor and Distribution Manager.
• Analyzed customer feedbacks and developed new techniques to ensure customer retention, contacted customers to resolve their queries and assure them of continued quality service delivery, compiled a monthly report on.

Master Of Arts - Ma, Human Resources Management

Special Executive Masters’ Programme (Semp), Hr

Diploma, Certificate In Customer Service

Bachelor Of Science (Bsc), International Law & Diplomacy, Second Class Upper

Activities and Societies: Deputy Senate President, Babcock University Student Association. Finance Director, International Law & Diplomacy.

Level 7 Extended Diploma In Strategic Management (Managing People)