Assistant Program Manager
Managing the program as well team and taken ownership of project timelines, ensuring projects are delivered as per schedule.• Maintaining accurate and updated master data, while configuring app activities to ensure optimal functionality.• Conduct thorough app testing to identify and rectify any issues.• Supervising & training team members to ensure achievement of targets.• Handling the helpdesk, addressing user and client queries promptly to ensure a high level of user satisfaction.• Evaluating team performance, providing constructive feedback and implementing strategies for improvement.• Maintaining various trackers related to progress of the project, work efficiency of team members and discipline.
Sep 2023 - Jun 2024
