Deep Joshi Email & Phone Number

Results-driven professional with 3+ Years of experience. Strong analytical skills and expertise in incident management, application monitoring, and process documentation. Proficient in creating and presenting comprehensive reports using MS Power Bi and MS Excel to drive informed decision-making. Skilled in troubleshooting, problem-solving, and analyzing customer complaints to enhance operational efficiency. A collaborative team player with a focus on critical thinking and effective task management to deliver consistent results in dynamic environments. Currently, I am serving as IT Technical operational Analyst at Aditya Birla Sun Life AMC via Zentech Info Solutions, where I support business decision-making through data-driven insights. Creating dashboards and reports using Power BI and SQL for project monitoring and performance trackingCollaborating with cross-functional teams to identify business needs and develop data-driven strategiesSupporting the production team by troubleshooting user issues and incidentsPreviously, I worked as a Project Analyst at Zentech Info Solutions, supporting project management offices and handling data to ensure projects were on track. I also have experience as a Software Engineer, where I used Microsoft Excel to streamline data reporting for business decision-making.I am passionate about leveraging data to drive innovation and looking for new opportunities to apply my skills in data analytics and business intelligence to further optimize business outcomes.