Deep K Email & Phone Number

San Antonio, Texas, Us

As a Servicenow Consultant , i will be providing Support for the Ongoing Applications. Developed a couple of Front end applications on tracking the requests that are targeted to FASG Adaptive Team. Creating A scoped Space for the development of various new activities across the Board.Created few Performance analytics reports to trigger a day to day notifications across the team• Prepare requirement specifications and design documents• Establish and drive ServiceNow configuration standards• Facilitate the implementation and integration of all modules• Facilitate and test all system upgrades and configuration changes• Participate in design review with other team members• Partner with team on UIs, Workflows and notifications• Ensure configuration consistency across development, test and production environments• Effectively manage and prioritize implementation tasks effectively• Document detailed requirements to clearly define the business needs, benefits, and deliverables for each project.• Reviews request for development and determines the technical design.• Identifies the area(s) of the code that needs to be created and/or modified.• Develops scripts / code to meet business requirements of the request.• Adds/updates user level permissions in support of the requested functionality.• Performs the initial testing to ensure that the code performs as requested.• Responsible for Certificate renewals and coordinating with external vendors and internal vendors on validation and testing

• Provides configuration and customization including, but not limited to user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices.• Perform troubleshooting and resolution of end-user and application issues• Create and maintain documentation as necessary for comprehensive business process, operational, security audits, business requirements, technical specifications, and system architects.• Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 3 support.• Partner with integrations subject matter expert to use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform.• Monitor health, usage, and performance of ServiceNow.• Build service requests from customer requirements including requests, request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service• Uses scripting tools and Service Now functionality create script to automate rote tasks being done in Service Now.• Performs integrations and process automation using Service Now Orchestration.

San Antonio, Texas, Us

Involved in gathering the Business Requirements and current state processes to develop and configure in the ServiceNow Platform.Worked on various modules of Service Now like Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.Created the Business rules, Catalog Client scripts, Catalog UI policies for the new service catalog requests developed for various catalogs depending on business need.Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules.Involved in creating and configuring the SLAs as per the requirement.Created Data Sources for various external applications. Used Import sets and Transform maps to import data into ServiceNow.Created Access Control List (ACL) rules for forms, tables, modules and also managed groups/roles according to the requirement.Worked on Discovery tool to find all configuration Item and populate the CMDB.Responsible for creating various homepages including basic Reporting according to the business needs.Created Update sets to move customizations between different instances.Have experience on Data Lookup definitions and implemented in Incident management.Created and Consumed REST Web Services.Developed Email Templates and Email Notifications.Worked on User Management to add, update and deactivate users in Service Now.Worked on Upgrading instance from Fuji to Geneva and also worked on instance Cloning.Worked on various ServiceNow customization, enhancements as per Client requirements.Incorporating the coding standards and best practices in the implementation.Deploying the developed code to Stage/QA/Production instances using Update Sets.

Courbevoie, Île-De-France, Fr

• Worked on MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform.• Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 3 support.• Involved in upgrade process of London to Orlando and closely monitoring all the applications and their performances across the upgrade cycle and patch Fixes.• Worked on integrating third party applications like Tableau with ServiceNow using rest message.• Worked with Stakeholders and Business Owners for functional requirements within ServiceNow.• Worked on ITSM (Incident, Change, Problem and Service Request Management) Frameworks, CMDB and Customer Service Management (CSM) and Service Portal.• Integrated Agent Workspace to CSM module and created Workspace layout for CSR’s and Supervisors.• Created Workspace Dashboards using UI Builder using the Report module.• Responsible for business analysis deliverable in SDLC framework (Documenting requirements, delivering business design, and delivering QA plans and scripts.)• Integrated various applications to ServiceNow via SOAP and Scripted REST API’s (Inbound, Outbound, Bidirectional).• Great Knowledge and Experience in Client Scripts, Business Rules, Script Includes, UI Scripts, ACL’s, UI Policies, Data Policies. • Worked on creating Service Portal Widgets, Pages and Page Instances using Angular JS, HTML, CSS and Bootstrap classes. • Involved in Agile Framework and documents features with respect to Epics, Stories etc. • Experience in using testing tools like SOAP UI for smoke and Unit testing in DEV regions.• Configured MID Server for integration of Source Control (Bit Bucket) to ServiceNow for CI/CD process.• Worked on LDAP, SSO Integration with Microsoft Active Directory. Environment: ServiceNow, Windows, JavaScript, HTML

Chicago, Il , Us

• Involved in translating Business Requirement into Technical Requirement. • Experience in phases of SDLC including Requirements Collection, Design and Analysis of the customer specification from the Business Analyst.• Created UI pages using HTML, CSS, JavaScript, JSON, jQuery, AJAX. • Designed UML class diagrams and Use Case diagrams to understand the code easily. • Oracle9i database was used as back-end layer • Used JDBC API to communicate with the database. • Developed various test cases such as unit test, mock test and integration test using JUnit. • Used jQuery and AJAX for service calls on pages to interact with the server for information. • Utilized various JavaScript and jQuery libraries, AJAX for form validation and other interactive features. • Used AJAX, JSON to send request to the server to check the functionality of the website