As an IT User Support Specialist at SE Health, I provide technical assistance and guidance to over 700 employees across multiple locations. I troubleshoot and resolve issues related to hardware, software, network, and security, ensuring optimal performance and user satisfaction. I also collaborate with the IT team to deploy and maintain applications, systems, and devices, following best practices and standards.I have a Diploma in Network and System Administration from Cambrian College, where I learned how to design, configure, and manage networks and systems using various technologies and tools. I also have a Diploma in Computer Software Engineering from Gujarat Technological University, where I developed skills in programming, web development, and database management. I am certified in AWS Solutions Architect Associate and CCNA Security, demonstrating my proficiency and knowledge in cloud computing and network security. I am passionate about learning new technologies and creating solutions to problems using technology. I am looking for new opportunities in the Networking and Software Development field, where I can apply my skills and experience to contribute to the organization's goals and vision.