Senior Qa Lead And Customer Success (Erp And Crm)
1) Developed and implemented QA strategies, policies, and procedures.2) Oversee all testing phases: functional, integration, regression, performance, and user acceptance testing to ensure thoroughness and alignment with project requirements.3) Identified and mitigated risks to ensure project success.4) Lead and managed a team to execute comprehensive testing processes.5) Mentor junior QA testers, conduct training sessions for skill improvement, and collaborate closely with developers, product managers, and stakeholders to ensure quality across the software development lifecycle.6) Onboard new clients, Enhances product training, Implimentation analyze customer's need and promote customer loyalty.7) Provide customer support, encourage for upgrade, upsell and reducing churn.