With over six years of versatile experience across education, marketing, events, and client services, I have cultivated a strong foundation in process optimization, data analysis, team leadership, and client engagement. Currently, I serve as an Assistant Teaching Operations Manager for English Online at the British Council, where I oversee complex workflows, produce actionable process reports, and drive team productivity. My adaptability and commitment to excellence are further demonstrated by my cross-skilling in ACCA exams and offline greeting for Indicator.I bring a multifaceted skill set, including advanced proficiency in Excel, data mining, CRM tools, and process management. My career journey reflects a proven ability to optimize operations, foster international client relationships, lead high-performing teams, and execute impactful digital marketing and event promotion strategies. These capabilities, coupled with a proactive mindset and meticulous attention to detail, enable me to deliver meaningful results and exceed expectations consistently.I thrive in fast-paced, dynamic environments where innovation and collaboration are key. Passionate about professional growth and creating value, I am eager to explore opportunities to contribute my expertise and drive success. Let’s connect and collaborate on achieving shared goals!