Who is Deep Matharu? Overview
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Quick answer
Deep Matharu is listed as Assistant Manager at Emeritus, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Deep Matharu.
Deep Matharu previously worked as Senior Program Coordinator at Emeritus and Program Coordinator at Emeritus. Deep Matharu holds Bachelor Of Commerce - Bcom, Business/Commerce, General from Sathaye College - India.
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Email format at Emeritus
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Emeritus
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Profile bio
About Deep Matharu
• 14+ years of experience as a customer service professional who believes in providing the best customer experience by providing correct solutions and setting the right expectation• Operations knowledge on both front and back-office• Managed and Spearheaded back-office process with a strength of 30+ agents for 4+ years• Worked with clients as a process analyst to streamline processes. Preparing internal as well as client reporting, preparing, and presenting weekly-monthly performance• Working on large data sets on M.S. excel and preparing customized dashboards for easy readability• Used OLAP (Online Analytical Processing) cube data source to prepare client reporting• Worked with ticketing tools on creating queries and centralized dashboards on agent and LOB performance. Automation of daily tasks by creating macros, schedule reports, etc.o Zendesko SDP (Service Desk Plus)o Peoplesoft CRMSpecialties – 14+ Years of Experience: Technical Support Customer Service Client Management Coaching/ Mentoring Back Office Management Data Reporting Analyst
Current workplace
Deep Matharu's current company
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7 roles
Deep Matharu work experience
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Assistant Manager
Senior Program Coordinator
Program Coordinator
Program Coordinator for Services Delivery to identify and assess participant's needs to achieve satisfaction. Build a sustainable relationship and trust with the participants through open and interactive communication by utilizing the right methods and tools.
Senior Customer Service Professional
Process and Reporting Analyst | 13+ years of experience as a senior customer service professional | Managed back-office processes for 6+ years
Aug 2007 - Apr 2021
Sales Representative
Worked as a sales representative for Sprint cell phone, US based company
Aug 2006 - Jun 2007
Back Office Assistant
Mahadev Desai Associates
Worked as an back office assistant for PDC checking and management for Mahadev Desai in HDFC Bank
Nov 2003 - Apr 2005
1 education record
Deep Matharu education
FAQ
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What company does Deep Matharu work for?
Deep Matharu works for Emeritus.
What is Deep Matharu's role at Emeritus?
Deep Matharu is listed as Assistant Manager at Emeritus.
Where is Deep Matharu based?
Deep Matharu is based in Mumbai, Maharashtra, India while working with Emeritus.
What companies has Deep Matharu worked for?
Deep Matharu has worked for Emeritus, Sitel, Excel Infoways Ltd, and Mahadev Desai Associates.
How can I contact Deep Matharu?
You can use AeroLeads to view verified contact signals for Deep Matharu at Emeritus, including work email, phone, and LinkedIn data when available.
What schools did Deep Matharu attend?
Deep Matharu holds Bachelor Of Commerce - Bcom, Business/Commerce, General from Sathaye College - India.
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