Leading service provider with 14 years of experience in customer service and service management. In pursuit of business growth and market dominance, I've strategically forged partnerships with industry giants such as Microsoft, Nokia, Bose, Dell, Xiaomi, Western Digital, Motorola and Lenovo. These alliances have significantly contributed to our market presence and revenue augmentation. Specialized in providing Onsite and Carry on service through our service centers.• Oversee all the financial and business operations for handling a substantial monthly workload of 5000+ onsite and walk-in customers • Leading and managing 45 employees, ensuring that the company's goals and objectives are not only met but exceeded• Driving continuous improvement by implementing new tools and processes, leading to an 8% increase in overall business efficiency• Developing and executing comprehensive business strategies to encompasses thorough market research, competitive analysis, and meticulous financial forecasting by staying attuned to industry trends and dynamics and positioning the company strategically for sustained success• Demonstrated a remarkable ability to work seamlessly across functions, regions, and cultures. This has facilitated not only operational efficiency but also enhanced collaboration, fostering a cohesive work environment that translates to tangible business results