● Conducted interviews with key business users to collect information on business processes anduser requirements.● Analyzed key aspects of the business to evaluate factors driving results and summarized them intopresentations.● Applied honed problem-solving skills to analyze and resolve issues impacting business operationsand goal achievement.● Improved business direction by prioritizing customers and implementing changes based oncollected feedback.● Evaluated trends to understand competitive environments and assess current strategies.● Identified process inefficiencies through gap analysis and outlined sensible solutions.● Led cross-functional teams to analyze and understand enterprise-wide operational impacts andopportunities of technology changes.● An understanding of the full range of end-to-end e-commerce, retail, marketing, merchandising,content management, fulfillment, organizational, and customer functions.● Provide Retail functionality expertise during project planning, development, and Productionsupport.● Responsible for requirements gathering, analysis, detailed process flow design, user acceptancetesting, and roll-out of new & modified feature functionality deployed on the E-commerce websiteapplications.● Configured Salesforce and other CRM products (including workflows, validation rules, and securitycontrols).● Participated in the bug review meetings, updated requirement documents as per business userfeedback, and changes in the functionality of the application.● Clarified QA team issues and reviewed test plans and test scripts developed by the QA team tomake sure that all requirements will be covered in scripts and tested properly.

Voluntarily helped my Family relative’s supermarket business in building up their online grocery buying website from halfway.● Building up their inventory with the help of coupon cart software. Managed the inventory to add new items weekly.● Also, helped them to convert their semi-paper finance auditing to fully digital auditing. Maintained their operations and finance for 10 weeks.

• Maintain exam spreadsheets and answer questions effectively through the Online Learning Phone-line and emails• Track student’s exam registration prior to the scheduled date for proctoring• Proctor Exam for CDM Department in the loop campus of DePaul University

●Design processes and metrics: Define and implement the functional strategy.● Ensure that the work gets delivered against the functional goals.● Optimized average handling time and operational efficiency through innovative thinking, processimprovement, system enhancements, and best practice sharing. Achieved up to a 15% rise inefficiency within a few major projects.● Engaged and worked with 3 aligned teams (internal team, analysis team, and operations to moreeffectively achieve data needs and analysis results.● Quality assurance deliverables, reports, insights, and responses provided by the remote team byreviewing outputs along with creating and reviewing QA plans.● Identify operational weaknesses and help improve or innovate new processes to keep local teamsas efficient as possible.● Analyzed large amounts of data to find patterns of fraud and anomalies.● Stakeholder management: Develop measurement strategies and reporting of key businessmetrics for multiple audiences including senior leadership.● Collaborate with leaders and managers to determine and address data and reporting needs forvarious company projects.● Prepare reports/dashboards/build actionable insights: Create, maintain, and communicatedetailed reporting models to assist regional and global operations and managers.● Independently work on deep insightful analysis and advanced analytics.● Provide solutions to business problems through quick ad-hoc analysis with deep insights.● Provide robust analytical solutions through advanced/statistical analysis.● Additional requirements for Visualisation/dashboarding expertise.● Build and maintain Tableau dashboards.● Write and maintain documentation.● Track performance against SLAs.● Identify opportunities for new dashboards or features.● Reviewed reports and individual transactions which appeared suspicious to uncover possiblefraudulent activity.● Contacted customers directly to notify of fraudulent activity and minimize impacts.