Billing and Account Management: Process payments, address billing inquiries, manage account renewals, and assist customers with understanding their bills.Customer Support: Provide prompt and efficient service through various channels, resolve customer issues, and offer solutions to meet their needs.Contract Renewals: Proactively reach out to customers to discuss contract renewals, promote retention, and negotiate terms.Credit Management: Evaluate customer eligibility for credits, process credit requests, and ensure timely resolution.Performance Metrics: Maintain high customer satisfaction, achieve target call and retention rates, and minimize service cancellations.Technical Knowledge: Demonstrate familiarity with Rogers Together with Shaw products and services.Communication Skills: Possess strong verbal and written communication skills to effectively interact with customers and colleagues.Problem-Solving: Demonstrate excellent problem-solving skills to address customer inquiries and resolve issues efficiently.

Thrived in a fast-pacede-commerce environment at SSENSE, exceeding customer service standards for return processing.Demonstrated exceptional accuracy and efficiency in handling customer returns, ensuring a smooth experience.was responsible for processing customer return requests optimally and accurately, which also includes fielding customer inquiries via email and chat, resolving issues related to returns, exchanges, and refunds. Leveraged strong interpersonal skills to resolve complex return inquiries and build positive customer relationships. Proven ability to prioritize, set clear goals, and foster productive communication, streamlining return processes for both customers and colleagues. Software such as Zendesk were used to keep reports and tickets, along with slack as for internal communications. Background in IT provides a strong foundation for adaptability and a commitment to exceeding KPls. Playeda pivotal role in the 5S project within the returns department, to implement 5S principles,achieving optimal results.Efficient in using hand guns and scanner, along with WMS systems. And, willing to learn more if required.