Deep Rathod Email and Phone Number

I am an experienced Senior Consultant with a demonstrated history of 15+ years dedicated experience in the Information Technology and Service Delivery industry (IT Service Management, IT Operations, Continuous Service Improvement, Transition and Projects).I have expertise in implementing Process Improvements by identifying the Problem Areas. I have successfully transitioned on-shore / off-shore client accounts for UK, US and Europe regions.I am specialized in Operations Management, Coaching, Service-Level Agreements (SLA), IT Infrastructure Management and Continuous Service Improvement.I have been a Single Point of Contact for Service Management issues and Escalation resolutions.I have been a member of Interview Panel for Change Manager and Service Level Manager roles.I have conducted Process and Tools training for Delivery teams and shared feedback with Tower Leads and Service Delivery Managers.I have mentored New Joiners and Assisted in the on-boarding process. i have also conducted internal upskilling trainings for junior subordinates.I am a strong Consulting Professional with a Master of Science degree in Computer Science from the University of Greenwich, London, UK.