Deep Thaker Email & Phone Number

• Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintain quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals• Customer facing including road tests and managing query resolution• Energetic, responsive and proactive when dealing with internal and external customers• Making day to day business decisions that prioritize customer service delivery• Schedule work to meet customer requirements, taking into account workshop/body shop utilization targets, job complexity and parts availability• Update customer database to maintain accurate records of work carried out to aid future prospecting• Treat all internal customers as valued and important individuals• Schedule work to meet customer requirements, taking into account workshop/body shop utilization targets, job complexity and parts availability• To distribute and control the issue of work to the Technicians to maximize quality and overall efficiency• To ensure a strong relationship is maintained with the parts department to maximize parts availability• Understand the importance of brand and clear customer service to the success of Jack Barclay• Aware of the financial KPI’s of the service department recording daily/weekly/monthly technician’s productivity/efficiencies

Listed skills include Retail Operations, Company Operations, Process Improvement, Customer Satisfaction, and 5 others.

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  Somerset College

  Vehicle Maintenance And Repair Technologies