Experienced Senior Business Analyst and Certified Scrum Master with over 6 years of expertise in business analysis, project management, data analysis, and business improvement across various industries, including insurance, banking, retail, and telecommunications. Proficient in leveraging JIRA for efficient project management and possessing a comprehensive understanding of tools like MS Project, Microsoft Outlook, Visio, and the Microsoft Office suite.Demonstrating extensive experience in software application development projects, I excel in crafting functional and non-functional user stories, use cases, and requirement statements. I have a proven track record of writing various documentation types, including business requirements documents (BRD), functional requirements documents (FRD), data mapping, project charters, stakeholder analysis, user stories, process mapping, and system data flow streamlining using UML and MS Visio. Skilled in using SQL, Power BI, and Tableau to extract, analyze, and visualize data, I deliver insightful reports and interactive dashboards that drive data-driven decision making and foster business growth.As a skilled leader in agile Scrum environments, I provide valuable support in analyzing, designing, developing, and testing software and system development processes. Proficient in creating comprehensive business process diagrams, workflow diagrams, and swim lanes using MS Visio and Lucid Chart.With a successful track record of facilitating Joint Application Development (JAD) meetings, I foster effective collaboration and communication among end users, subject matter experts, and QA teams. Additionally, I contribute to quality assurance activities, including test plan and test case reviews, providing guidance on testing and bug reporting, and actively participating in user acceptance testing, pre-production testing, test master plan development, and system integration testing.