Deepa Anand Email & Phone Number

United States

United States

• Currently, working as a project manager in the Modern account receivable system delivery teamresponsible for coordinating the US consumer & SBS program, developing 5-year Go-Live roadmaps with product teams, collaborating with internal stakeholders for capability sequencing and publishingmonthly program reports/status updates for the Executive Steering committee• Managing and coordinating closure of Corrective Action Plans (CAPs) for Loyalty Rewards &Redemptions domain, creating weekly dashboards and reports for CAP status and monthly BusinessUnit Review (BUR) documents for critical CAPs• Collaborating with internal stakeholders to develop business models, dashboards and reports forstrategic initiatives using cloud-based analytics platforms, such as Microsoft Azure/Power BI• Ability to translate sophisticated analytical information into understandable recommendations• Experience working with data transformation and integrating PowerBI with Confluence, Jira, Archer,PostgreSQL, REST API, CornerstoneDB, etc.• Key performance indicator (KPI) development for regulatory reporting• Created a weekly news letter for the CTO (Chief Technology Officer) office• Managed Identity Access management project (2000+ entitlements) for the marketing team• Created Standard Operating Procedures (SOPs) and manuals on Confluence

• Create project plans, scope documents, budgeting & scheduling. Provide timely communication on the impact of changes and decisions• Work with client management to identify and address any issues that may impact the project• Resolve project issues, mitigate risks, and manage scope change requests for all development sprints• Act on items identified in retrospectives, implement process improvements in future sprints• Provide status reports/dashboards to project team, stakeholders, management, and executives• Act as liaison between users, product management, sales and developers to define software Requirements and write detailed functional specifications• Maintain project documents

Pune, Maharashtra, In

• Creating and maintaining Information Technology & Management strategy through developing Business requirements documents• Performed task central to program/ project progress, including scheduling, budgeting, accounting, reporting and resource management• Managing multiple vendors and their performance review based on agreed SLAs• Performing review, audit and prioritization of information management tools on the basis of ISO27001 and CMMI level 3• Managing SAP and Non-SAP based application teams• Implementing Project management tool Primavera P6 EPPM Unifier for Bid & Project management• Developing and maintaining the major Incident process & Business Continuity plan for IT as per SLAs agreed with business teams• Resource Management of 15 resources

Bangalore, Karnataka, In

Evaluating multiple tools for infrastructure and application monitoring at Credit Suisse Managing implementation of IaaS-based private cloud for TiVo Inc.Automating Test environment using DevOps for ANZ BankManaging the implementation and deployment of digital applicationsDeveloping project scope statements and managing scopeMaintaining project plans.Tracking project budgets against actual and forecast costs to completion.Managing project riskResponsible for project planning, delivery, client interaction, troubleshooting and operational monitoring for SCCM2012 R2 at Sanoma MediaDelivery of new critical business applications & support of legacy applications for MTN IT Infrastructure Coordinated business continuity planning, operational support, remote access and disaster recovery for SCCMUsing SCCM deploying Patches for servers & end-points Managing BMC Remedy implementation projectEstablishing KPIs and producing ‘dashboard’ reports with consolidated view of operational performanceCoordinating with application vendors for hardware upgrades, code changesServing as escalation focal for incident / problem management Governance for access managementMonitoring compliance to service levels and coordinating internal and external Audits

Mumbai, Maharashtra, In

Managing billing for Data-IP, Mobile and Voice servicesResponsible for analysis and dispute resolution for customer /supplier invoicesReconciling data between Oracle Financials, Mediation and Billing systemsUAT (User Acceptance Testing) & SAT (System Acceptance Testing) for configuration of new services and productsChecking the Rate Memo and guiding operations team when entering rates through the applicationProcess Management: SLA adherence and quality sensitivity, Migration, tracking of various SME related activities, follow-up and escalation of issues requiring higher level engagement, process and compliance documentation. Handling audits for applications, User access management, Responsible for SOX / regulatory complianceKey Highlights1. Selected for Montreal (Canada) project for transition / migration, billing steps / methodology / knowledge transfer. Documenting the entire billing process as a training manual and reference notes for the TCS Operations team as a part of ISO quality and SOX requirements2. Involved in migration of legacy information into Geneva billing system

Navi Mumbai, Maharashtra, In

Coordinating retail billing for Domestic (NLD) and International (ILD) Carriers using Interconnect (Version 7.1.0 /6.0.7) applicationMonitoring performance of CDR batch rating processes, consistency of rates to eliminate billing gapsConducting reconciliation of data for carriersTroubleshooting errors encountered when generating/ viewing billsUAT (User Acceptance Testing) on Production and Test environmentTimely dispute resolution for customers and suppliers