Head Teller-Cash Operations
➢ Supervised a team of tellers to ensure that all transactions processed are valid, accurate, within approval limits & any excess or shortage of cash are reported appropriately. ➢ Responsible for verifying and approving daily Inward/Outward clearing exceptions. ➢ Assisted with branch audit compliance and ensured high standard of operational efficiency to obtain satisfactory audit rating. ➢ Monitored and reported suspicious transaction to compliance unit and performed Due Diligence for unusual transactions. ➢ Kept track of the customer transactions in line with the Central Bank Anti-Money Laundering policy as well as updating KYC documentation. ➢ Maintained dual custody of branch keys, ATM, Cash, and bank security instruments keeping the branch operations area in orderly manner. ➢ Checked and approved all Foreign and Local Inward/Outward remittances, issuance of Manager’s Cheque, Demand Drafts. ➢ Monitored processes and transactions to ensure adequate controls are in place. Managed self and team in line with policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance. ➢ Acted as a single point of contact for branch security alarm, co-operate and co-ordinate with the Police authorities. ➢ Ensured all staffs have undergone mandatory trainings as per job role requirement and nominate them for cross function trainings. ➢ Coordinated with treasury for FX high value transactions. ➢ Supervision and verification of total branch cash position of LCY and FCY as a custodian. ➢ Ensured that periodic reports & reconciliations are completed in a timely & accurate manner to safeguard against possible frauds or losses. ➢ Reviewed & checked of daily Audit Trail Reports & vouchers. ➢ Cross selling ENBD products and serving client needs to achieve common business objectives.
