Deepa D Email & Phone Number

United States

Facilitated Scrum ceremonies (Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective to ensure effective team collaboration and progress.Ensured custom Groovy scripts adhered to organizational security policies and industry regulations, implementing necessary controls and measures.Support Confluence Space creation and basic configuration.

Create custom JIRA plugins or ServiceNow application's to extend functionality and meet specific integration needs. Utilize REST or SOAP APIs to exchange data between JIRA and the ITSM tool.Use pre-built connectors or plugins specifically designed for JIRA and the ITSM tool.Develop mechanisms to synchronize data between JIRA and ServiceNow, such as.

• Able to design new configurations to suit the needs of different teams
• Experience with other tools in the Atlassian toolset e.g., Confluence, BitBucket
• Create JIRA Queries and reports as needed
• Design and maintain custom projects, workflows, screens and field configurations
• Manage and administer JIRA/Confluence/BitBucket add-ons, plugins, and extension
• Create and customize comprehensive JIRA workflows (with conditions, validators, and post functions), screen schemes, permission schemes, and notification schemes

Implemented Jira-based governance processes to ensure alignment with SAFe principles. Proficiency in scripting languages (Groovy) for automating tasks and integrating with Jenkins. Ability to troubleshoot complex issues related to Jira, Jenkins, and CI/CD pipelines.Implemented a robust Jenkins CI/CD pipeline, automating builds, testing, and deployment for.

• Create Customized dashboards for teams.
• Coordinating and managing review calls periodically [quarterly / monthly / weekly with clients/onsite resources to enhance the process in place for proactive service.
• Provide expert analysis to customers of events discovered by Analysts and track it until necessary Root cause is fixed.
• Develop operational process and procedures to appropriately analyze, escalate and assist in remediation of critical information security incidents.
• High level and low-level documentation for every process followed in team with flow diagrams.
• Inventory document for every customer with all process, Escalation Matrix and SLA agreed.