Deepa D Email & Phone Number

United States

Facilitated Scrum ceremonies (Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective to ensure effective team collaboration and progress.Ensured custom Groovy scripts adhered to organizational security policies and industry regulations, implementing necessary controls and measures.Support Confluence Space creation and basic configuration including Space administration including permissions Audit accounts disabling those no longer in use Monitor Confluence for operation, content and securityUnderstand policies that apply to Confluence, JIRA and Github, disseminating them and participating in the creation/update of new policies. Strong SQL skills for querying JIRA's database and extracting relevant data. Proficient in SQL for managing JIRA's underlying database, including data backups, restores, and performance optimization. Used Python scripting, automation, and integration. It can be used to create custom plugins, automate tasks, and integrate JIRA with other systems. JavaScript Can be used for front-end customizations and integrations, especially when working with JIRA's REST API. Implement appropriate authentication methods (basic auth, OAuth, API tokens) based on your application's requirements.Integrate Jira with other tools like CRM, SCM, or project management platforms. Optimize API calls for efficiency and avoid overloading the Jira instance.Knowledge of Jenkins plugins ecosystem and ability to integrate with tools like Git, Maven, Docker, and deployment platforms. Proficiency in building and managing complex Jenkins pipelines for various project types.Experience in setting up, configuring, and maintaining Jenkins environments, including master-slave configurations.Create and manage project timelines with Gantt charts, visualizing tasks, milestones, and dependencies. Coordinate testing new macros with users and application administrators

Create custom JIRA plugins or ServiceNow application's to extend functionality and meet specific integration needs. Utilize REST or SOAP APIs to exchange data between JIRA and the ITSM tool.Use pre-built connectors or plugins specifically designed for JIRA and the ITSM tool.Develop mechanisms to synchronize data between JIRA and ServiceNow, such as incidents, changes, and tasks. Implemented Jira instance management and environment setups on CentOS, Ubuntu, and Red Hat, tailoring installations to meet specific organizational needs.Collected information and digital assets essential to the client and archive properlyEnsured delivery of all meetings in accordance with regulatory and client-defined compliance guidelinesCoordinated the meeting materials and provide logistics oversight, whether being onsite for content present in-person, or online for content presented virtually Acted as a first point of escalation for internal teams for ongoing workflow questions and client issues.

Able to design new configurations to suit the needs of different teams• Experience with other tools in the Atlassian toolset e.g., Confluence, BitBucket• Create JIRA Queries and reports as needed• Design and maintain custom projects, workflows, screens and field configurations• Manage and administer JIRA/Confluence/BitBucket add-ons, plugins, and extension• Create and customize comprehensive JIRA workflows (with conditions, validators, and post functions), screen schemes, permission schemes, and notification schemes• Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operation/performance metrics and status report• Ability to determine ways to optimize and improve JIRA setup and process workflows and identify where functionality can or cannot meet user requests• Manage user permissions and project roles for JIRA, Confluence and other tools• Work with management and JIRA Admin peer to create a ticket-based process for handling incoming JIRA / Confluence change requests • Configure, maintain, enhance and upgrade the JIRA Software, Service Desk, Confluence and related Add-In components

Implemented Jira-based governance processes to ensure alignment with SAFe principles. Proficiency in scripting languages (Groovy) for automating tasks and integrating with Jenkins. Ability to troubleshoot complex issues related to Jira, Jenkins, and CI/CD pipelines.Implemented a robust Jenkins CI/CD pipeline, automating builds, testing, and deployment for 10 projects.Implemented Jira web hooks to automate issue assignment and status updates based on external system events, reducing manual effort by 30% and improving team responsiveness.Integrated JIRA with an ITSM (IT Service Management) tool provides a seamless bridge between project management andService delivery.Managed Jira instances on Linux servers, including installation, configuration, and maintenance tasks. Utilized Linux server's to host Jira instances, ensuring optimal performance, security, and availability.Developed and maintained shell scripts on Linux server's to automate routine tasks such as backups, log rotation, and server monitoring for Jira deployments.Developed and implemented custom Groovy scripts using ScriptRunner, optimized workflows, and provided user training.Acts as a single entry point for all API requests, providing security, load balancing, and throttling. A self-service platform for developers to discover, consume, and manage APIs.Used Postman to design, develop, and test Restful APIs for JIRA integrations.Created mock server's to simulate JIRA API responses, allowing for independent development and testing of integration components.Designed and developed Kafka topics, producers, and consumers to handle asynchronous communication between JIRA and other systems.

• Create Customized dashboards for teams. • Coordinating and managing review calls periodically [quarterly / monthly / weekly with clients/onsite resources to enhance the process in place for proactive service. • Provide expert analysis to customers of events discovered by Analysts and track it until necessary Root cause is fixed. • Develop operational process and procedures to appropriately analyze, escalate and assist in remediation of critical information security incidents. • High level and low-level documentation for every process followed in team with flow diagrams. • Inventory document for every customer with all process, Escalation Matrix and SLA agreed. • Configure network hardware such as servers, routers and switches. • Troubleshoot various network issues.